Gerber Collision & Glass - Grand Terrace

4.9 (1,102reviews)
99%
12190 La Crosse Ave,  Grand Terrace,  CA  92313
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In operation 85 years, 6 years at this location.

Gerber Collision & Glass - Grand Terrace offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (1,102)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles were returned looking brand new. The repair team demonstrated exceptional professionalism and attention to detail, including paint matching, use of OEM parts, and even complimentary car washes. Communication was a standout strength, with customers appreciating daily texts, phone calls, and voicemails keeping them informed throughout the repair process. Timeliness was frequently highlighted, with numerous customers receiving their vehicles ahead of the promised date. Customers also valued the seamless coordination with insurance and rental companies. A few customers noted minor concerns, including occasional delays and parts-related issues, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... explanations of all the process from paperwork to repairs. Quote was right on target and much less than I expected. Work was done quickly so I could get my vehicle ..." Read more
"They made our car look brand new and had it back in only 1 week! Everyone else quoted us at least 3 weeks."
"... hard and got my repairs done in a quickly manner. My truck came out like new. I would definitely recommend them." Read more
"Vehicle wasnt 100% fixed, unhappy with the quality of Service"
"... very respectful,willing to answer all my questions. Repair done 9 days earlier .Car looks as if was never in an accident.Great company to use for future needs. Thanks." Read more
"My vehicle was projected to be repaired by Monday, but they helped expedite the process, and had it ready by Friday that same ..." Read more
"They were very communicative with daily updates and delivered the vehicle right on time."
"Everything went smooth. My car was ready sooner than expected. The mgr took good care of me and my car looked great!"
"Even earlier than expected"
"They informed me constantly. They would call to make sure everything was good and explained the process and ..." Read more
"They were very communicative with daily updates and delivered the vehicle right on time."
"Great customer service, communication was amazing I knew every step of the way about my repairs and the estimator was on top of ..." Read more
"Love that they kept me in the loop while my car was being worked on."
"They were good in their communication on the work that was being done to my vehicle"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent experience with Gerber Collision! Thomas, Toni, Matt, and the entire team did outstanding work and provided great communication throughout the process. Everyone was friendly, professional, and optimistic, which made a frustrating situation much easier. I’m extremely happy with the quality of the repairs and highly recommend them. Five stars!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car was well put together and got it back in a decent time frame

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I recently was referred by my father to take my Lexus RC250 F Sport to have my collision repaired at Gerber Collision & Glass, and I couldn’t be more pleased with the entire experience. From start to finish, the team demonstrated exceptional professionalism, attention to detail, and genuine care for both my vehicle and my satisfaction as a customer. The repair work itself was flawless as my vehicle looks as if it just came off the showroom floor. The craftsmanship and precision truly reflect the high standards I expect as a Lexus owner. Throughout the process, I was kept well-informed with timely updates, which gave me complete confidence that my car was in expert hands. What stood out most was the outstanding customer service. Every team member I interacted with was courteous, knowledgeable, and committed to ensuring a smooth and stress-free experience. They went above and beyond to address my questions and made me feel valued every step of the way. I highly recommend Gerber Collision & Glass to anyone seeking top-tier repair services. Their dedication to excellence and customer satisfaction truly sets them apart. Job exceptionally well done! Warmest Tegards Dr. Eleanor L. Harvey

My Experience

Exceptional work.The car looks brand new. Everyone has been very helpful and friendly, but also professional. I will highly recommend them.Job well done. Thank you

Likely to Recommend

Repair Quality

Customer Service

Very helpful, answered all my questions and addressed my concerns. Very friendly and yet professionals.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Absolutely excellent customer service throughout the process. Promised finish date was met which was very important to me. Thomas was outstanding.

My Experience

All of you are amazing. Thank you for everything. I was so sad to see my baby looking all bent up and you fixed her and polished her and made her look brand new. I owe you guys donuts or something. I appreciate you all as a team. I can’t say it enough thank you!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very satisfied. Thomas is a great manager because he handles his custom service with the utmost care and integrity.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already recommended them

Repair Quality

They went over and above to help me and answer all of my questions

Customer Service

It was excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and fast turnaround around time.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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