Inland Empire Collision

My Experience - 0.0/5.0 -

It took 3 weeks to repair my pumper. It was told they were waiting for parts. I was not explaining to what needed to be repaired even though insurance covered costs. The other driver did not have insurance. I had to pay out of pocket for rental car> $1000.

Likely to Recommend - 1.0/5.0

Repair Quality - 2.0/5.0 -

I called agent my times for different but he only called me back once. Poor customer service. I paid for re rental car premiums of $40/day but was not reimbursed. I switched to Aaa

Customer Service - 1.0/5.0 -

I called agent my times for different but he only called me back once. Poor customer service. I paid for re rental car premiums of $40/day but was not reimbursed. I switched to Aaa

My Experience - 5.0/5.0 -

Amazing experience. No problems whatsoever. Everything went smooth and easy. Would recommend to anyone I know to come to this body shop :)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

10/10 . They did a great job, everything looks great and most of all, I loved their customer service. They were very communicative with me and it was easy and smooth working with them .

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

We had an excellent experience with Empire Collision and couldn’t be more satisfied with the results. From start to finish, the team was professional, transparent, and extremely helpful throughout the entire repair process. They took the time to clearly explain the work that needed to be done and kept us updated every step of the way, which made the whole experience stress-free. The quality of the repair exceeded our expectations—our vehicle looks as good as new. What really stood out was their attention to detail and customer service. The staff was friendly, knowledgeable, and genuinely cared about making sure everything was done right. It’s clear they take pride in their work. We highly recommend Empire Collision to anyone looking for reliable, high-quality auto body repairs. We will definitely return if we ever need their services again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I have always been very satisfied with the work and communications.

Repair Quality - 5.0/5.0 -

As always.

Customer Service - 5.0/5.0 -

Always keeps you up to date on the service work.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

Got my car fixed , all that matters but communication w kemper or adjustors his a horrible experience trying to get ahold of them, the repair shops even have the same problem with kemper as well , cheap insurance is good but when it comes to communication and when youll get your car back is a hassle

Customer Service - 5.0/5.0 -

Car was back and better

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very Good work and very nice staff. Thank you!!

Likely to Recommend - 5.0/5.0 -

They were amazing!

Repair Quality - 5.0/5.0 -

Timely, Professional, Accurate

Customer Service - 5.0/5.0 -

So nice!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Inland Empire Collision was so refreshing to work with. After getting the runaround from another body shop, they were professional straight up and honest and worked with my insurance company to get my car fixed, quick and easy. They made the process painless. Big thanks to John and his team. You are the best!

My Experience - 5.0/5.0 -

Very happy with the service! Professional, prompt and helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service, repairs were done to perfection and will use them again

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 0.5/5.0 -

The bumper the shop installed isn't the correct bumper,and I would like the correct bumper put on my car.

Customer Service - 5.0/5.0 -

Customer service was excellent, but insurance company held them up ,it took extremely long because of approval.

My Experience - 5.0/5.0 -

I am satisfied with the work done on my car. It looks like it didn’t need repair. Also, with the rental car and everything that involved. Thank you very much.

Likely to Recommend - 4.5/5.0 -

Very likely, customer service and communication was always priority to me. I will want family and friends get the same service.

Repair Quality - 4.0/5.0 -

I had a good experience with the repair of my vehicle. Also, the arrangement on rental of a car.

Customer Service - 4.5/5.0 -

Communication was always a priority. When, I called they gave updates and my concerns were answered.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied! Car looks as good as brand new, amazing job with fast and easy communication.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The repair was great, the one issue I had was the inside of my vehicle was dusty thru out. Just wish it was cleaned better before it was returned to me.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I would never want any of my friends or family to struggle as much as I did with these people and their horrible repairs.

Repair Quality - 0.5/5.0 -

They ruined my front logo even though they didn’t need to do anything to it to begin with. Both of my fog lights are super dim one is noticeably dimmer than the other. Horrible establishment.

Customer Service - 0.5/5.0 -

Only Joe knows how to do his job here. Donna put me on hold while I was still talking and John yelled at me as if I was his child

My Experience - 5.0/5.0 -

Am super satisfied with Inland Empire Collision excellent costumer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job Donna

Customer Service - 5.0/5.0