Inland Empire Collision

My Experience - 5.0/5.0 -

They are awsome repair body shop

My Experience - 5.0/5.0 -

Donna was amazing at the front desk & my truck repair you couldn’t even tell it was hit ! Amazing job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Third time doing business with you guys and has always been great work great service very friendly staff. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were readily available for all my questions and communicated with me throughout the whole process.

Customer Service - 5.0/5.0 -

I was quoted a certain time frame and they exceeded expectations. Communication was awesome.

My Experience - 5.0/5.0 -

The crew were very friendly and courteous

Likely to Recommend - 4.5/5.0 -

Satisfactory

Repair Quality - 5.0/5.0 -

The crew was friendly and professional

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I appreciate the fast response and the care the kemper team showed. They made this experience easy and made me feel at ease. I’m grateful to be member I’m definitely staying with this insurance I’m extremely satisfied. Kudos to you thank you.

Customer Service - 5.0/5.0 -

I’m impressed with the communication every step of the way highly recommend.

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

some issues at first with communication - all worked and you guys did a great job Thank You Eric

Customer Service - 3.0/5.0

Likely to Recommend - 0.5/5.0 -

Not happening

Repair Quality - 0.5/5.0 -

Took 5 months for repair to happen and its still not completed right. They replaced the frame and replaced the engine. The engine that was put in smokes bad. Which means it won't pass smog checks and that tge seals are bad. I've been trying speak kale sweat ( my adjuster) but he has not responded. I will continue with whatever actions are needed. This truck should have been labeled a total loss.

Customer Service - 0.5/5.0 -

They lied to me, and won't show me documentation on engine provided

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you Amanda for your amazing communication and support during this entire process. Our vehicle was struck by a drunk driver while we were visiting our late uncles grave, this was not a situation we were happy to be in but you made the experience so easy on us. Your team made the truck look like brand new and even made sure we were given options to fix other things we needed done. We are extremely grateful for this entire experience. Thank you.

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

Looks like nothing ever happened

Customer Service - 5.0/5.0 -

Kept me updated

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

This is actually William Bruce, thank you for repairing my vehicle. After getting it back it felt better even than before the accident!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you! My car looks good.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good work really taken care of made it look like a brand new car

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Vien

Customer Service - 5.0/5.0 -

Bien

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0