International Collision Center

4.8 (493reviews)

100%

(978) 263-6767

21 Keefe Rd, Acton, MA 01720

100%

See Photos

21 Keefe Rd
Acton, MA 01720

Get Directions Website Email

About International Collision Center

See Photos

21 Keefe Rd
Acton, MA 01720

Get Directions Website Email

International Collision Center (ICC) is conveniently located a half mile off the Concord rotary off Rt. 2A in Acton. International Collision has been in business for over 30 years and have built their reputation on quality collision repair and customer satisfaction.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 6:00 pm
Tue	8:00 am - 6:00 pm
Wed	8:00 am - 6:00 pm
Thu	8:00 am - 6:00 pm
Fri	8:00 am - 6:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (493)

Sort By:
Newest
Rating

449 Customers Rated

5 Stars

78.7% Complete

(388)
4 Stars

10.8% Complete

(53)
3 Stars

0.8% Complete

(4)
2 Stars

0.6% Complete

(3)
1 Star

0% Complete

(0)
< 1 Star

0.2% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for excellent customer service, with staff described as professional, courteous, knowledgeable, and friendly. The quality of repairs receives outstanding feedback, with many noting perfect paint matching, thorough detailing, and work that makes vehicles look like new. Communication is highlighted as a major strength, with customers appreciating regular text updates, phone calls, and frequent check-ins throughout the repair process. Timeliness is generally positive, with many repairs completed ahead of schedule or on time as promised. Some customers noted initial communication delays and longer wait times to start repairs, but overall satisfaction remains very high with many customers returning and recommending the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"... was pleasantly surprised at how great the work was! I was initially concerned about the paint not matching the multi-layer original color, but it came out perfect! ..." Read more

"... disheartening that it was involved in an accident, but the repair work made it look and feel new again - as if it was never in an accident!" Read more

"Repairs were perfect and very timely."

"My car came out perfect after my accident"

"I was very satisfied with the cleanliness of my car and overall repair."

"Wonderful! Completed repair more quickly than expected and were available by phone to answer questions! ..." Read more

"My vehicle was ready ahead of time"

"I was not expecting it to be done so soon, but very pleasantly surprised and happy"

"Early"

"Right on time"

"Excellent communication throughout the repair process."

"Text messages, almost every day, were sent keeping me updated. When it was important I received telephone ..." Read more

"Yes, I was informed about every step through text messaging and if we called, they were always there to help"

"They communicated with me throughout the whole process. They were friendly and very professional."

"Really nice experience, great communication and the job was done very well and early."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... was pleasantly surprised at how great the work was! I was initially concerned about the paint not matching the multi-layer original color, but it came out perfect! ..." Read more

"... disheartening that it was involved in an accident, but the repair work made it look and feel new again - as if it was never in an accident!" Read more

"Repairs were perfect and very timely."

"My car came out perfect after my accident"

"I was very satisfied with the cleanliness of my car and overall repair."

"Wonderful! Completed repair more quickly than expected and were available by phone to answer questions! ..." Read more

"My vehicle was ready ahead of time"

"I was not expecting it to be done so soon, but very pleasantly surprised and happy"

"Early"

"Right on time"

"Excellent communication throughout the repair process."

"Text messages, almost every day, were sent keeping me updated. When it was important I received telephone ..." Read more

"Yes, I was informed about every step through text messaging and if we called, they were always there to help"

"They communicated with me throughout the whole process. They were friendly and very professional."

"Really nice experience, great communication and the job was done very well and early."

David (Ford owner) reviewed 7/20/26

You guys did great work thank you very much

Very happy

Alana (Volvo owner) reviewed 7/20/26

Great job, car looks new! Loved that they were kind and courteous and that they gave a complimentary cleaning for the vehicle.

Allison (Subaru owner) reviewed 7/13/26

Quality work

Seemless and professional

Avery (Audi owner) reviewed 6/18/26

Arra (Honda owner) reviewed 6/15/26

Thank you for vacuuming up all the glass inside the car.

Great job! Repair completed quicker than expected.

Jean (Subaru owner) reviewed 6/10/26

Nice snd helpful to deal witj.car seems great!

Viraj (Honda owner) reviewed 5/18/26

This is my third repair here. Jason is very professional and a great guy to work with. The work his team does is top class. Thank you.

Elizabeth (Nissan owner) reviewed 3/13/26

Saibal (Audi owner) reviewed 2/16/26

Lisa (Toyota owner) reviewed 2/16/26

Very professional place!!

Repairs were perfect and very timely.

Customer Service was excellent!

Kevin (Subaru owner) reviewed 2/12/26

Donna (Toyota owner) reviewed 2/12/26

Jason and his team did a great job !!!!! Thank you !!!

Absolutely would recommend this shop to any family or friends

We have been here many times before unfortunately, and everything always comes out top notch

My car came out perfect after my accident

Janine (Cadillac owner) reviewed 2/6/26

Thomas (Honda owner) reviewed 2/6/26

Good at updates, work & completion date

Donald (Lexus owner) reviewed 1/12/26

Joseph (GMC owner) reviewed 12/26/25

Excellent work and communication.

Heather (Subaru owner) reviewed 12/19/25

like new!

they made everything easy! kept me updated did a great job!

Sarah (Honda owner) reviewed 12/15/25

I was very satisfied with the cleanliness of my car and overall repair.

Extremely satisfied. I feel they went above and beyond in terms of scheduling, communication, customer service, and results.

Chung-Pei (Toyota owner) reviewed 12/11/25

Good repair, six weeks waiting to start is long.

Anil (Porsche owner) reviewed 12/4/25

Good communication to make me aware of status

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Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

International Collision Center

About International Collision Center

Reviews (493)

449 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?