Irwin Collision Center - Bisson Ave

4.8 (841reviews)
96%
59 Bisson Ave,  Laconia,  NH  03246
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In operation 55 years.

Irwin Motors Collision Center is a family owned auto repair business that has been serving the community since 1951. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Irwin's community involvement throughout our history has given back to the community in excess of $1,1,000,000.00.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Scion
Toyota
Call
Email

Reviews (841)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional quality of repairs, with many noting their vehicles looked brand new upon return. The shop receives high marks for proactive communication, including regular text message updates throughout the repair process. Timeliness is a standout strength, with numerous customers highlighting that repairs were completed ahead of schedule. The front office staff is frequently commended for being knowledgeable, friendly, and professional. Customers also appreciate added touches such as vehicle cleaning and interior detailing. A few customers noted concerns about extended repair durations and isolated cleanliness issues upon pickup, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"They were absolutely amazing, and I have left a wonderful review. Thank you all so very much for everything you did ..." Read more
"Extremely thorough!! They handled absolutely everything in a timely manner and my truck looked brand new when I picked it up! ..." Read more
"I had a very positive experience from the time I dropped off my car for estimate until it was returned to me all brand ..." Read more
"... received prompt up to date notices during the repair. My vehicle was restored to my satisfaction. I would recommend Irwin Collision to anyone who needs ..." Read more
"... side door I thought would be difficult to repair but looking at it now you would never know anything happened, looks as good as new. Thank you to all who worked ..." Read more
"... to be fine. Our Rav 4 looks beautiful, like new. The car was ready a week before the expected pick up date! As always, we are very pleased and we dont hesitate ..." Read more
"... so much patience. I am so grateful for them, and they even finished my car ONE WEEK EARLY before Thanksgiving. Again, I am so thankful for them!! Happy Thanksgiving!" Read more
"It was ready earlier than promised! That saved us money on a rental. Thank you!"
"The vehicle was done a week earlier than expected."
"... professional, and communicated every step of the way. They finished my truck six days earlier than expected, and did a fantastic job on the repairs. Im very ..." Read more
"... people ive ever dealt with in any car experience! Communication was also 100%, always texted me with updates and made my experience amazing!" Read more
"... questions were answered, I never felt rushed, and the communication throughout the repair process was greatly appreciated! I cant thank you all enough- even though I didnt ..." Read more
"Communication was great throughout the whole process . The car came out great and was finished earlier ..." Read more
"Excellent communication and a job well done very happy with it"
"... office. They are very efficient, listened to our needs, kept us well informed of what to expect in our timeline, and last but not least; they appear to enjoy what ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience start to finish was easy! The body shop tech was amazing. The repairs were outstanding and the communication was awesome!

My Experience

Great work! The staff there is wonderful! I always feel welcome and cared for whenever I go into the collision center. My car looks amazing and I am very happy with the entire experience. Thank you!!

Likely to Recommend

Repair Quality

In my opinion Getting the text messages to keep me updated on the progress, and whether or not it was still on schedule was a quick and easy way to keep the customers informed. they even send you an inspection video once it is complete! Amazing service!

Customer Service

Customer service was amazing! Answered all of my questions and helped me through the process seamlessly

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have to complement the whole team at Irwin Collision. Everyone was so helpful through the entire process especially when dealing with the insurance company. My wife and I are very grateful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Struck as me pricey, but if someone else's insurance is paying for it, the quality is good

Repair Quality

Reasonably quick turnaround, looks brand new and clean

Customer Service

No issues

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Good

Repair Quality

Customer Service

None

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They communicated along the way. And they worked directly with our insurance company which made it so much easier for us. When we picked up the car today it was washed and the dashboard looked better than the way I left it.

My Experience

Great communication, and very professional!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Truck looks great!

Likely to Recommend

Repair Quality

They were pleasant , efficient , and Kept me informed every step of the way.

Customer Service

Nice job

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional, and fun staff members

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Fast, good communication

Customer Service

Fantastic

Kept me Informed?

Yes

Ready on Time?

Yes

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