Irwin Collision Center - Union Ave

4.9 (1,311reviews)
98%
623 Union Ave,  Laconia,  NH  03246
See Photos
Online Estimate
Book Appointment

In operation 55 years.

Irwin Collision Center on Union Ave is a family owned, state-of-the-art repair facility. Our collision center operates as part of the Irwin Automotive Group, with the same great management and staff you've trusted as Cantin Collision and Paint Center. Irwin Collision Center on Union Ave is one of the biggest and best collision repair shops in Central New Hampshire. We work with all insurance companies and are a direct repair for many of them. Our mission is to get you back into your vehicle with a quick, hassle-free and quality repair. On a survey from AAA, our customers voted us the best collision repair shop in New Hampshire. When you get your vehicle repaired here you'll see why we've earned the title of best collision repair shop in New Hampshire by AAA. It's no accident that Irwin Collision Center on Union Ave is the best collision repair shop in Central NH to have your vehicle restored to look like new again.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,311)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return, often with unexpected interior and exterior detailing. The team received high marks for professionalism, friendliness, and going above and beyond to make the repair process stress-free, including seamlessly coordinating rentals and insurance claims. Communication was frequently highlighted as a strong point, with customers appreciating regular updates via calls, texts, and emails. Timeliness was another key strength, with numerous vehicles completed ahead of schedule. A few customers noted occasional delays due to parts availability, and some mentioned wanting more proactive status updates, but these were largely outweighed by positive experiences. Overall, the vast majority of customers expressed strong satisfaction and a clear willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Everything looks absolutely terrific!"
"... my car repaired here. From the moment I walked in, the staff was professional, honest, and easy to talk to. They took the time to clearly explain what was going ..." Read more
"Helpful, dedication & caring explains my experience with Irwin Collision Center"
"Superb job.Great craftsmanship. And they even washed, vacuumed, and polished my car!"
"Both the quality of the repair and the customer service were a 1010! Thank you!"
"OMG, completed service way ahead of time"
"A full week ahead of time! Total surprise when I got the call that it was available! Car was pristine ..." Read more
"... was a delay in them receiving one of the parts, so the finish date kept getting moved out further." Read more
"The original quote was 3 days. Took 7"
"My vehicle was repaired ahead of quoted schedule"
"... phenomenal care of not only my truck but of me as well; communicating openly, honestly, and regularly; smoothing over my every concern, including those ..." Read more
"... expedite the repairs. Everyone one extremely pleasant. Communication was the best. Cannot say enough" Read more
"... from Irwin collision throughout the repair process. They communicated with me via text or phone at every step so I knew what to expect. They finished the ..." Read more
"The communication with you was excellent, the job completion was excellent and it was great working ..." Read more
"sometimes, i did not get a call on status when i was told i would receive one."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire staff in the office were incredibly helpful from beginning to end. Communications (updates) were timely and helpful. Best experience I’ve ever had at a collision center by far! Thank you to all!!

My Experience

I would like to thank Lori for her kindness and timeliness in setting up appointments. Great thanks to Bobby who is completely professional while still being friendly. It is a pleasure to deal with someone who knows his job, is efficient and responds to emails and phone calls promptly. He was also willing to explain to me, with pictures, how the job was done. He should be respected and valued as a great employee. Sincerely, Eileen Harris.

Likely to Recommend

Repair Quality

Everything went as promised

Customer Service

Bobby was great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding service, kept me well informed and completed when the said it would be ready

My Experience

Outstanding job and outstanding people! Well done!!!!

My Experience

The experience of working with your company was absolutely incredible. The repair was perfect and the staff was caring and supportive during the entire process. Highly recommend for all your needs

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Whole-heartedly!

Repair Quality

I could not be happier with the service and care I received from Jake and Lori and the crew at Irwin Collision Center. They kept me informed throughout the process which was very helpful and my car looks great! And when they washed the car, they cleaned the interior too. That was the 'icing on the cake!' I will recommend them without hesitation to others in need of their service and expertise. Thank you so much!

Customer Service

See previous comment. I was most impressed and pleased with the personnel there.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Communication and timely results were perfect. Jake was very good.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs we completed promptly. The truck looked great when I received it back. The exterior was washed and the interior was fully vacuumed as part of the service. I am quite impressed with the quality of work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and talented workforce. Highly recommended

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 1,311

Nearby Irwin Motors Autobody Inc. Auto Body Shops

Auto body shops nearby

view more shops in: Laconia  |  03246