Irwin Collision Center - Bisson Ave
In operation 55 years.
Irwin Motors Collision Center is a family owned auto repair business that has been serving the community since 1951. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Irwin's community involvement throughout our history has given back to the community in excess of $1,1,000,000.00.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very happy with the job on the truck you guys made it easy during a difficult time thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate your efficiency and thoroughness. My Highlander is like new!
Likely to Recommend - 4.5/5.0
Repair Quality - 1.5/5.0 -
Didn’t fix all the damage due to insurance company denying the damage…used salvage yard parts due to insurance company making Irwin collision not use new parts. Part is worn and weathered compared to old part.
Customer Service - 4.5/5.0 -
Repair shop treated me well and vouched for new parts and more repairs…MMG made body shop use lkq parts that didn’t fit and were weathered. Very dissatisfied with MMG handling of claim.
My Experience - 5.0/5.0 -
Being in an accident is horrible and such a hassle to go thru the process of getting your car fixed however your Irwin Laconia collision center was awesome! Customer service was top notch and the repair was great. I love my Toyota Rav 4 and I appreciate the great service during a difficult time. Give those girls at the desk a raise!! I also appreciate the mechanic dealing with a recall issue that I was unaware of while my car was there. Thank you Toyota : )
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The repair itself to the side of my car was ok but obviously something happened to the back of my car during the 2 weeks that you had it. The back license plate is all torn up and my tail lights and hazard lights are all messed up. Which I found after being pulled over by the police. I know for a fact this wasn’t how it was whenI dropped it off as I had repairs done and a full diagnostic done on my car at a different shop on the same day just before I was hit. They would have told me about the back lights if there was an issue because they did recommend that I have my front headlights done, which I did. So now for the 4th time in about a month time and after spending thousands of dollars worth of maintenance and deductible for the accident I will have to get another appointment to have my car fixed.
Customer Service - 4.5/5.0 -
The customer service reps were great, very helpful
Returned Clean
My Experience - 5.0/5.0 -
Desire was great and accommodating my schedule. They also got my truck done more than 2 weeks ahead of schedule!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly staff, great communication and a job well done in my repair.
Customer Service - 5.0/5.0 -
Staff was friendly and communication during the process was great!
Returned Clean
My Experience - 0.0/5.0 -
Haven’t heard an answer why my auto had 112 more miles on it when I picked it up. Service was good and repair good
My Experience - 5.0/5.0 -
Everyone was accommodating and very friendly. I will use them all the time now. Very wonderful experience thank you. Nancy .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were wonderful. The whole experience was so easy.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All good
Customer Service - 5.0/5.0 -
A ok
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
There is an air leak on my drivers side window
Customer Service - 5.0/5.0 -
Staff at front counter were great
Returned Clean
My Experience - 5.0/5.0 -
Irwin had my car for quite a while performing many paint repairs covered under Hyundai extended warranties. But Desiree and Kiera from Customer Service (in the body shop) took great care of me by keeping me in the loop and being incredibly responsive whenever I had a question/ concern. I’m grateful for those warranties as well as the customer service department! They are amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The girls in customer service were amazing. It was just a slight hassle having to bring it back in a second time.
Customer Service - 5.0/5.0 -
I would give it way more! The ladies took terrific care of me and any questions that I may have had!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have recommended you!
Repair Quality - 5.0/5.0 -
I have filled out this survey already!! I’m really, really satisfied with the service and repair of my vehicle!! You and your people are awesome!
Customer Service - 5.0/5.0 -
Perfect!! In rvery way!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
We have always been very satisfied with the completed work done on our car. The length of time you require to complete the repair, especially minor repairs could use improvement. However, this time when I needed my car earlier than your normal timeframe, Irwins came through and completed the work so I could have my car. Thank you for expediting the repair and we want you to know it was very much appreciated.
Customer Service - 4.5/5.0 -
Although stressful in the beginning, your customer service person came through.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent everyone was so kinda and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looks great I think I’ll keep it for a while. You wouldn’t know that I was in an accident. I should say a deer hit it. Tell your team they did a great job and I appreciate it. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much! We appreciate your thoughtfulness and thoroughness more than words can convey.