Jacinto City Collision Center

My Experience - 5.0/5.0 -

Jacinto City Collision sets the standard for automotive repair in the Houston area. From start to finish, their customer service was exceptional-courteous, knowledgeable, and responsive. My vehicle was repaired efficiently and flawlessly, with no complications or delays. The entire experience was seamless and reassuring. I highly recommend Jacinto City Collision to anyone seeking reliable, high-quality service.

Likely to Recommend - 5.0/5.0 -

Definitely recommending Jacinto City Collision Center to friends and family.

Repair Quality - 5.0/5.0 -

Very content with the repairs of the car.

Customer Service - 5.0/5.0 -

The process was very explained.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

The paint and service did the trick but it seemed as if the job was rushed. I know no car remains the same after an accident but simply things like the license plate light coming off days after pickup and seeing a tape( which indicates to me it probably kept falling on them too during repairs ) and having to wait additional time at pickup because on the wallk through noticed trunk seal / bumper are was not set right and was a bit off

Customer Service - 1.5/5.0 -

At the beginning when potential client was great but once ready to pickup they didn't answered the phone or called back. I called three times at three well sepeared times but no answer. However once there the girl was nice but still it's a business and during business hours so didn't expect the phone to ring as if it were after hours. Other than that good.

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Likely to Recommend - 5.0/5.0 -

Best in the business, can’t thank you guys enough.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

No comments you are awesome

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very pleased with the Quality of workmanship. Thanks Robert and Maria. I will recommend this facility. Plan to use the other services they offer. I feel fortunate to have chosen Jacinto City Collision.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The team did an outstanding job with both the service and repairs. I’m beyond satisfied with the results!

Customer Service - 5.0/5.0 -

The team did an outstanding job with both the service and repairs. I’m beyond satisfied with the results!

Returned Clean

My Experience - 5.0/5.0 -

I can’t say enough great things about this collision and body shop. From start to finish, the level of effort, care, and communication they provided was truly exceptional. From the moment I dropped off my car, I felt like I was in good hands. They kept me updated throughout the entire process, explaining what needed to be done and giving realistic timelines. What really impressed me was how thorough and thoughtful they were—not just with the repair work, but with how they treated me as a customer. They even followed up with a customer survey to make sure I was completely satisfied. That kind of service is rare these days. When I picked up my car, not only did it look flawless, but they had also washed and detailed it inside and out. It honestly looked better than the day I bought it. That extra touch meant a lot. If you’re looking for a body shop that genuinely cares, communicates well, and goes the extra mile, this is the place to go. Hands down, the best body shop experience I’ve ever had!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing work, great customer service and very high quality work on the body and paint. The car looks brand new, and they even washed my car. Highly recommend this shop.

Customer Service - 5.0/5.0 -

Amazing!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional and honest

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Great customer service. They were diligent and efficient.

Customer Service - 4.5/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Shop has great communication with their customers. After truck was fixed the same issue resurface and i was stuck. They send robert i believe was his name to go assist me and they fixed it again. Truly great customer services and dedication.

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Great job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job! Very well done!

Customer Service - 5.0/5.0 -

Great job

Returned Clean

My Experience - 5.0/5.0 -

First and foremost, I would like to express my sincere appreciation to Maria for her exceptional communication, steadfast support, and commitment throughout the entire process with my vehicle. Jacinto City Collision delivered outstanding workmanship, and I am truly grateful for their professionalism and attention to detail. I cannot thank the team enough for making this experience as smooth and reassuring as possible—your efforts have not gone unnoticed, and I am deeply appreciative.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Always very happy with their work without a doubt the best shop and most important customer service in a 100%. The owner is very professional and polite, front desk receptionist is very friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Maria made the process very easy. She was very nice. Thank you

Customer Service - 5.0/5.0 -

Exceptional

Returned Clean