Jack Demmer Ford Inc

4.6 (653reviews)
93%
37300 Michigan Avenue,  Wayne,  MI  48184
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Shop AssistantSparkles

Jack Demmer Ford is a family owned and operated full service collision and mechanical repair facility servicing all makes and models. We offer free loaners to customers that do not have rental car coverage included with their insurance policy. We believe in helping customers discover the "Demmer Difference" through our attention to detail and high standards of repair quality. The Jack Demmer Ford team makes sure every customer is treated well and understands the repair process while meeting and exceeding their expectations.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (653)

Likely to Recommend

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Repair Quality

My collision service was quick and they also kept me informed about my car.

Customer Service

My Experience

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Beautiful job

Repair Quality

Repair was excellent.

Customer Service

Very nice job

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The absolute best body shop that I’ve ever encountered. Over 60 years of driving this place is number one.

Repair Quality

Customer Service

Courteous, understanding, compassionate, and professional

Likely to Recommend

Good job

Repair Quality

Good job

Customer Service

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Repair Quality

Great experience.

Customer Service

Great communications. Kept me advised of the status throughout the repair process.

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The only reason it's a 7 and not a 10 is because it took 5 months to get my car repaired.

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Overall a great experience.

Repair Quality

Customer Service

I received excellent customer service from Lori. She kept in touch with me every step of the way. She was a pleasure to work with.

Likely to Recommend

Repair Quality

Amazing service thank you!!!

Customer Service

Amazing

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Repair Quality

Customer Service

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Even with issues I addressed them with Chris and they were rectified

Repair Quality

There were a few issues however Chris’s dealt with them promptly

Customer Service

Communication is good

Likely to Recommend

Repair Quality

Chris T. Took care of me well.Thanks

Customer Service

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Professional service all the way from the Administrative to the individuals performing the work itself.

Repair Quality

Small trim alignment issue on the interior of the passenger door. Brought it to Manager Chris' attention and he addressed it himself.. Issue was use of the incorrect scew which stopped the trim piece from being fully seated, which caused the misalignment. Chris had it rectified within 7-8 minutes, and offered an apology for the inconvenience. Again, handled very professionally which was appreciated.

Customer Service

Rated a 9 due to the easily identifiable misalignment of the trim.

Likely to Recommend

Repair Quality

Looks like new

Customer Service

I would rate it higher if I could

Likely to Recommend

Did a thorough job. Nice work!

Repair Quality

Customer Service

Likely to Recommend

Extremely poor communication and customer care.

Repair Quality

Customer Service

Likely to Recommend

I have leased there for years (Explorers - 2 year leases) Get my oil changed there ...... I will continue to lease there

Repair Quality

Very satisfied....... came back extremely clean ........ has been running perfectly thus far........ It did take 1 month to complete would be only negative....... I felt better when I started getting e-mails from office letting me know the status of repair ........ liked that communications!

Customer Service

Very satisfied....... came back extremely clean ........ has been running perfectly thus far........ It did take 1 month to complete would be only negative....... I felt better when I started getting e-mails from office letting me know the status of repair ........ liked that communications!