Jack Demmer Ford Inc

4.4 (639reviews)
89%
37300 Michigan Avenue,  Wayne,  MI  48184
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Shop AssistantSparkles

Jack Demmer Ford is a family owned and operated full service collision and mechanical repair facility servicing all makes and models. We offer free loaners to customers that do not have rental car coverage included with their insurance policy. We believe in helping customers discover the "Demmer Difference" through our attention to detail and high standards of repair quality. The Jack Demmer Ford team makes sure every customer is treated well and understands the repair process while meeting and exceeding their expectations.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (639)

Likely to Recommend

Repair Quality

Chris T. Took care of me well.Thanks

Customer Service

Likely to Recommend

Professional service all the way from the Administrative to the individuals performing the work itself.

Repair Quality

Small trim alignment issue on the interior of the passenger door. Brought it to Manager Chris' attention and he addressed it himself.. Issue was use of the incorrect scew which stopped the trim piece from being fully seated, which caused the misalignment. Chris had it rectified within 7-8 minutes, and offered an apology for the inconvenience. Again, handled very professionally which was appreciated.

Customer Service

Rated a 9 due to the easily identifiable misalignment of the trim.

Likely to Recommend

Repair Quality

Looks like new

Customer Service

I would rate it higher if I could

Likely to Recommend

Did a thorough job. Nice work!

Repair Quality

Customer Service

Likely to Recommend

Extremely poor communication and customer care.

Repair Quality

Customer Service

Likely to Recommend

I have leased there for years (Explorers - 2 year leases) Get my oil changed there ...... I will continue to lease there

Repair Quality

Very satisfied....... came back extremely clean ........ has been running perfectly thus far........ It did take 1 month to complete would be only negative....... I felt better when I started getting e-mails from office letting me know the status of repair ........ liked that communications!

Customer Service

Very satisfied....... came back extremely clean ........ has been running perfectly thus far........ It did take 1 month to complete would be only negative....... I felt better when I started getting e-mails from office letting me know the status of repair ........ liked that communications!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Excellent service. Great communication

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The body shop at Demmer to me went that extra mile in satisfying the customer,and believe me I'm telling everyone I know about they're excellent work

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I have been very happy with all my dealing with ford and with Harley fisher

Repair Quality

Customer Service

They kept me posted and were very accommodating

Likely to Recommend

The quality of the service and repair time was satisfactory.

Repair Quality

Barb maid everything smooth and easy during the entire time .

Customer Service

We had to keep calling for the person who would provide the informatio to the repairs.

Likely to Recommend

Repair Quality

If I were Allstate, I would question some of the repair charges

Customer Service

Likely to Recommend

Repair Quality

Fast, attentive, clear communications, and good work.

Customer Service

Likely to Recommend

Repair Quality

While the work done seems to be satisfactory there were struggles with communication of delays. Sometimes there were delays that I had to call and ask about. When pressed for a new estimated timing it was difficult to get the timing.

Customer Service

While the work done seems to be satisfactory there were struggles with communication of delays. Sometimes there were delays that I had to call and ask about. When pressed for a new estimated timing it was difficult to get the timing.

Likely to Recommend

I’ve gone through this shop before and never had a problem until this repair. I’m not pleased with how my vehicle was retuned to me.

Repair Quality

My car was returned to me with missing clips in the back side panel so wires were exposed. The after market piece that was placed on the outside doesn’t sit right with the vehicle. As well as my car was entirely detailed before given back to me which I appreciate besides the one door that was actually worked on and was left dirty with markings on the inside and the window with a layer of dust.

Customer Service

The girl in the office were nice and understanding about all the issues that were wrong with my car.

Likely to Recommend

Repair Quality

Great job truck looked good and drove even better.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

We have been buying and leasing cars and trucks since the 80’s. Jack Demmer’s repair shop is awesome they do a great work. And Lori and the other girls in the office are very helpful. I wouldn’t have my truck repaired anywhere else but Demmer Ford. Thank you for the great service. Thank you, Delores Gubacz

Likely to Recommend

Repair Quality

The worker did a awesome job on my truck.

Customer Service

Lori and the girls in the office were very helpful. They go out of their way to help you.