Jack Demmer Ford Inc
Jack Demmer Ford is a family owned and operated full service collision and mechanical repair facility servicing all makes and models. We offer free loaners to customers that do not have rental car coverage included with their insurance policy. We believe in helping customers discover the "Demmer Difference" through our attention to detail and high standards of repair quality. The Jack Demmer Ford team makes sure every customer is treated well and understands the repair process while meeting and exceeding their expectations.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Did not get a loaner car in the time frame that was promised. Also, had to continuously call back to get update for the loaner car.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Work is not done on time
My Experience - 5.0/5.0 -
I was never contacted via phone call. I was only ever texted. Only time I spoke to anyone was when I called in with a question. You had my car 23 days, a little personalized communication would have been nice. Not really a complaint, just a suggestion.
My Experience - 0.0/5.0 -
The battery was dead when I got the car back. My wife picked the Focus up from the repair shop while I was returning the rental. When she got to Enterprise to pick me up she said the car cranked for several long seconds before it started I got in the driver’s seat to drive home and noticed the clock was not showing the correct time and all the radio presets were no longer set.i thought that the battery was disconnected during the repair. The next day the car wouldn’t start. Was told battery was not disconnected and didn’t know what happened. Bottom line the battery was fine when dropped off got the car back and battery won’t hold a charge. And some how the clock is not showing the correct time and radio presets are gone without disconnecting the battery. Had to miss a day of work and had to get a new battery.
My Experience - 0.0/5.0 -
I was informed several times by text that my car repair would be complete on the 16th of October. I made arrangements to pick it up on that date. Unfortunately I was informed on the afternoon of October 15th that it would not be done until the 23rd. These issues caused several problems for me.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
They give me car back with scratches on trunk-and they said these are only minor scratches. then I talk to AAA and send them pictures of repair. Now I gave my car back for repair and they said they have to replace the truck because it’s broken. Anyone can see trunk was broken but they did not fix it at first time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Fast and friendly service doesn't get any better
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I would have entered a 10, but I had to take the vehicle back to have the driver's seat repaired/replaced.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repair left minor swirl marks over 6 inches of my bumper I’ll need to buff out myself. Additionally and way more obvious was the fact a spacer ring in one of my rear sensors was missing and inside the trunk the plastic piece that attaches to the trunk was no screwed down fully and noticeably loose. I’m very very happy with Todd and his work. I was left unimpressed with the attention to detail by the body shop workers in regards to this issues.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service, keep informed, car delivered clean, 1 day early. Thanks