Jacksonville Chrysler Jeep Dodge
At the Jacksonville Chrysler Dodge Jeep RAM Collision Center, we are dedicated to the full restoration of your vehicle to like-new condition. The quality of our work is strictly directed by standards set forth by the manufacturer including I-CAR Gold and ASE training. Furthermore, we back our work with a limited lifetime warranty. That’s the level of certainty we possess when it comes to the calibre of our service and our staff. That your vehicle was in an accident is unfortunate but thanks to Jacksonville Chrysler Dodge Jeep RAM Collision Center, an accident doesn’t have to be anything more than a minor inconvenience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Horrible experience and service!
Likely to Recommend - 0.5/5.0 -
Once again horrible dealership everything from the purchase to getting repairs
Repair Quality - 1.0/5.0 -
Horrible service and experience received the vehicle with problems after "repair was finished"
Customer Service - 0.5/5.0 -
Terrible communication and was bold faced lied to.
Returned Clean
My Experience - 5.0/5.0 -
Though there was a problem, the staff courtesy, and promptly took care of it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The job was not completed, like you it was.
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Left one warranty job not completed
Customer Service - 3.5/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0 -
This was my first time ever purchasing a Chrysler. However, due to the lack of respect for my time I will never recommend this dealership or product. My car was at the body shop due to a car accident in which I was hospitalized. I made 7 calls and only 1 was returned by Tim who did not call me to tell me my car was ready. I went to the dealership to share my dissatisfaction to find my car upfront ready to go. Again, they lack communication skills. Oddly enough I contacted the local television station who deals with consumer issues and they accepted my case, but when my car was ready I called to cancel. I feel this should still be handled as others should not have to deal with this lack of common courtesy.
Repair Quality - 2.5/5.0 -
They are rated a zero for communication. I didn't initially accept the repairs as it cotained scratches. The finished repairs should have been reviewed prior to calling the customer to avoid wasting my time and demanding it was repaired correctly.
Customer Service - 0.5/5.0 -
Completely dissatisfied with the customer service received from Brandon and Tim. Brandon never returned my calls and Tim, who claims to be in charge did not take control of the situation. I recorded all of my 7 messages left for the dealership/repair area. Only 1 call was returned. When I voiced my dissatisfaction of b
Returned Clean
Likely to Recommend - 5.0/5.0 -
I feel very confident to tell people to bring there vehicle there for repairs. They have a great collision center, with good trained staff...
Repair Quality - 5.0/5.0 -
I feel very confident to tell people to bring there vehicle there for repairs. They have a great collision center, with good trained staff...
Customer Service - 5.0/5.0 -
From the moment of entering and exiting the facility I was impressed with all staff members on there concern for your vehicles repair and finding a workable estimate on the repairs. Great work to all customer services staff..you guys do it right there.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It's obvious you are short handed. The work is within limits but nothing to brag about. The dent that was repaired has ripples in it. The fender that was painted is not in its original shape anymore. I haven't been able to examine it fully due to the lighting but the paint job looks like a spot now wasn't appropriately blended. Drip clump from over painting on the fender. It's obvious it was rushed or repairs performed by a novice. Even though vehicle was there 10 days for relatively minor maintenance repairs the job is rushed and it appears could have been done better. I'm not a complainer and I've seen lots of body work in fact much better work to my same vehicle 8 years ago from your shop. That's why I came back but I can say hopefully I'll never have to be back but if so I probably would choose another shop. Your staff is unorganized, lacks communication skills, I received no communication for 6 days, called left voice message and received no call back. I called again the next day left message with Daniel to have someone call me and it wasn't until a second call at the end of the day I spoke with the advisor expecting to pick up my vehicle and was informed the work wasn't complete because of an insurance issue I was never made aware of which I promptly resolved once I became aware. I received more commutation via text message after I picked my truck up. I feel sorry for all the other customers who have the same experience I did. Hopefully they won't care about a "perfect" repair like I did.
My Experience - 0.0/5.0 -
I had work done on the roof/antenna. The radio was working when I brought the car in. When I picked up the radio, the satellite system was not working (no signal). I was told to contact Sirius XM and have them resend the signal. I tried that on my drive home and they were no successful in connecting with the vehicle. They advised to take it back to the dealer. After getting home, the FM and AM radio stopped working as well. Again, all these items were working when I brought the car in for repair. It seems the quality inspection on the work done was not very thorough. I would imagine that if you are working on a part (in their case antenna) then when the work is in progress/complete that you test all the functionality associated with the it. I will now have to lose more time bringing the vehicle back for another repair that could have been avoided.
Likely to Recommend - 0.5/5.0 -
It would be appreciated if someone would contact me personally to address my concerns and offer a better resolve to my concerns.
Repair Quality - 0.5/5.0 -
My car was in the shop just shy of 2 months. During the process the staff member (Brandon) I interacted with was not knowledgeable about providing me with documentation I requested to submit to my attorney and would not initially provide me with what I requested stating I had to get it from the insurance adjuster. The manager Tim took over and contacted me November 27th. My car had been there over a month. I was given several dates as to when my car would be ready, the first date given to me was November 11th. I was finally called to pick up my car Wednesday December 9th. I drove the car back to my place of employment and along the way heard a very distinct noise coming from the car in the area it was damaged resulting from the accident which occurred October 15th. I immediately notified the manager, Tim by email and he asked me to bring the car back. It is a major hardship on me at this time to leave my job again with my injuries and bring the car back after it's been there almost 2 months. I contacted the insurance adjuster to see if arrangements could be made to have the car picked up and delivered to JCJD body shop and given a rental car. I had to wait several days for a response because the adjuster was off work on leave and her supervisor did not return my call. When I finally spoke with the adjuster (December 15th) I was told that JCJD would have to provide me with alternative transportation. I was injured in the accident and have not fully recovered or healed from my injuries. I am being placed in a very bad situation as the victim of an auto accident that I was not at fault. I am trying to get away from my job today (December 17th) and drive the car back to the dealership?s body shop not knowing if I am going to have to stand around while the car is being checked. I have a doctor?s appointment later today and may have to miss it while waiting at the body shop. In the midst of my dissatisfaction with the first staff member (Brandon) I filed a complaint with the Better Business Bureau which I considered withdrawing until these most recent events. I believe that JCJD should provide me with better service and alternative transportation while determining what needs to be done to properly repair my car and not place unnecessary hardships on me.
Customer Service - 0.5/5.0 -
See previous comments
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car is still not repaired correctly. Hood is raised on one side.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They even helped to arrange my schedule oil change during the time it was in for bodywork. Fantastic service and time saving for me