Prostar Collision Centers

4.9 (2,027reviews)
98%
8655 Philips Hwy,  Jacksonville,  FL  32256
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Shop AssistantSparkles

In operation 36 years.

WE REPAIR ALL MAKES AND MODELS. WE ACCEPT ALL INSURANCE CLIAMS.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Subaru

Reviews (2,027)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with repairs that make vehicles look like new or better than new. The team demonstrates outstanding professionalism and expertise in handling insurance claims and complex repairs. Communication stands out as a major strength, with customers appreciating regular updates via text, daily reports, and proactive contact throughout the repair process. The shop consistently delivers ahead of schedule, with many customers noting their vehicles were ready earlier than promised. Customers highlight the transparent, honest approach and the team's willingness to go above and beyond, including helping with insurance negotiations and manufacturer issues. The facility maintains high cleanliness standards, often returning vehicles cleaner than when received. Long-term customer loyalty is evident, with many customers returning for multiple repairs and enthusiastically recommending the shop to others.
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"My 2016 Toyota Tacoma looks better than new! I really like the attention to detail all departments ..." Read more
"... place in jax to bring your vehicle for any repairs. They did fantastic work above and beyond. Great amazing team and staff. Your all amazing!! ..." Read more
"The finished repairs are absolutely show room displayable."
"... Maintained great communications throughout the process and completed work ahead of schedule." Read more
"My car was a few days early."
"It was ready earlier."
"Earlier than expected"
"It was ready earlier than promised. Unfortunately Allstate took a while to get back ..." Read more
"Great service! Maintained great communications throughout the process and completed work ahead of schedule."
"I received daily reports"
"Excellent job! Our little mini cooper looks great! Great communication from start to finish. Couldnt be happier with the whole process!"

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Customer Service

My Experience

My Experience

Extremely satisfied in every way. Staff was superbly courteous and helpful and delivered in every way that was promised. Couldn’t have asked for better professionalism and service. Will definitely be a return customer.

Likely to Recommend

Repair Quality

Definitely a 10. They did a beautiful job on repairing my car and their customer service,,, second to none.

Customer Service

Again, very satisfied. They have won my loyalty.

Returned Clean

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My Experience

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Amazing service. So grateful for all your work . Thank you !

Customer Service

Returned Clean

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No place better!

Repair Quality

Courteous and helpful

Customer Service

Jus excellent

Returned Clean

Likely to Recommend

Rating a 2 at this time. Based on the current quality issues and the incomplete work, I would not recommend Prostar right now. I'm hopeful that will change once these items are corrected, and I'd welcome the chance to update this after we meet, and the work is made right.

Repair Quality

Rating a 2. The refinish work had several quality issues (hood lacks gloss with a mark and pinhole, a missed/dull area by the passenger headlight, sand marks and dirt specks with orange peel on the rear quarter panel, and contact on the rear bumper), the driver's-side door handle was never painted, and the car was returned very dirty so it couldn't be properly inspected at pickup. I've sent a detailed letter with photos and would like to meet to review the vehicle in person.

Customer Service

Rating a 2. My daughter was told that I had instructed Prostar not to paint the door handle, which is not true — I never said that. The car was also returned very dirty, which made it hard to inspect the paint at pickup, and the handle work was left incomplete. I'd appreciate the chance to speak with a manager and resolve this directly.

Returned Clean

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Returned Clean

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Repair Quality

I was really worried about the outcome of my car, but James took real good care of me. Everyone i spoke with were helpful and nice.

Customer Service

Returned Clean

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Repair Quality

They did a great job and got it done by the time they said. Over and above on customer satisfaction and listening. I am very happy.

Customer Service

Returned Clean

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Excellent work and service. Really appreciate you guys !

Customer Service

Returned Clean

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Repair Quality

The team was friendly, helpful and knowledgeable. Excellent repair work as well

Customer Service

Excellent service from everyone we worked with

Returned Clean

My Experience

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Returned Clean

My Experience

ProStar is the BEST!!! James and his staff are so professional and compassionate. They work fast and keep you informed throughout the process. I couldn’t be more pleased with my outcome.

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My Experience

James, went above and beyond to ensure this experience was top notch. He is MVP in this industry. Thank you

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James made the experience excellent !

Customer Service

Returned Clean

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Repair Quality

Super happy with ProStar, been taking our vehicles to them for years and they are always honest, responsive, and even lead the charge sorting things for us with our insurance. Above and beyond!

Customer Service

Always warm and friendly, and super responsive!

Returned Clean

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Repair Quality

Customer Service

My Experience

The crew here at ProStar on Phillips highway went above and beyond with our small insurance claim repair. Great service and communication, extremely happy with their whole process. Highly recommended!!!

Likely to Recommend

Repair Quality

James and the staff here at ProStar on Phillips Hwy did a wonderful job from intake to delivery. They communicated well and got the repair done on time. The only body shop that i'd ever go to.

Customer Service

Returned Clean