Gerber Collision & Glass - Jacksonville/Phillips

4.8 (5,972reviews)
97%
9417 Philips Hwy,  Jacksonville,  FL  32256
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Gerber Collision & Glass - Jacksonville/Philips Hwy offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Infiniti
Jeep
Kia
Ram
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Email

Reviews (5,972)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including regular text updates and timely notifications throughout the repair process. Timeliness was a frequent highlight, with numerous vehicles completed ahead of schedule. Staff were widely described as professional, friendly, and knowledgeable, making the repair experience smooth and stress-free. A few customers noted areas for improvement, including occasional delays due to parts availability, isolated cleanliness concerns at pickup, and instances where communication could have been more proactive. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... to finish. Gerber's customer service is excellent. Gerber's workmanship is excellent. Gerber's communication is excellent. Overall I would give Gerber a 10+++" Read more
"Everyone was friendly and professional, and completed my body repair in the timeframe that was discussed. Best of all, my car looks brand new! I highly recommend ..." Read more
"Gerber was wonderful to work with and the repair work was superior. I especially appreciate how Gerber was giving me an update every two to three ..." Read more
"Gerber went above and beyond to repair the issues from a parking lot collision. I am very happy with ..." Read more
"... before, during and after the work were excellent. The workmanship in repairing the car impressive. I highly recommend Gerber Collision" Read more
"... needed to get my car repaired by the end of the week. My car was actually ready 1 day earlier than expected, which I greatly appreciate. The repairs were excellent. ..." Read more
"They told me 7 days, it was ready in 5 days! All good!"
"It was ready a day early"
"Was not ready when promised. Caused significant issues with work appointments and travel and additional ..." Read more
"Didn't take nearly as long as I thought it would..."
"... answered all my questions I had about my car! Also I had text messages to let me know how the work on my car was going! Thank you again for such a great job!" Read more
"... it was Gerber Collision. The car was done early, their communication was top notch. It could not have gone better!" Read more
"... It is such a pleasure having a job well done and getting an update everyday, no surprises, no setbacks. They are simply the best!" Read more
"... explaining the insurance process in clear detail and text message updates on the cars progress. Icing on the cake is they returned the rental car when we picked ..." Read more
"I received text updates but when I responded back with questions via text, I did not receive a response"

My Experience

I really appreciated my cat coming back to me looking like nothing ever happened especially when it wasn’t my fault it was there. I was so sad but once I got her back I was happy. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The process was quick and smooth. I received constant updates on the progress of the repair. Taylor was professional and friendly. She explained the procedure and what to expect.

Likely to Recommend

Repair Quality

Customer Service

Taylor is great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Took forever, and it was horrible work. Missing parts and terrible paint job.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Process was smooth from beginning to end. I loved being able to turn my Loaner in at Gerber.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The bottom line is the work done is great. The office people are very friendly and courteous.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

10 stars to this team! Seamless from start to finish! They were even able to get the repair done in a few days! Our sincerest thank you! Be well!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I had a great experience

Repair Quality

Customer Service

Taylor was great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

110% Satisfied. From Gabby & Taylor in the office, to Cole in the body shop, to Jordan on the paint. I am wholeheartedly impressed with the level of customer service, communication, and repair work. Already referred my best friend to Gerber.

Likely to Recommend

Already referred my best friend.

Repair Quality

Gerber did an amazing job from start to finish. Outstanding staff both in office and in shop. Shout out to Taylor, Gabby, Cole & Jordan.

Customer Service

Top Notch Customer Service all through the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly staff ,Job well done and thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone made it easy! Thanks so much! Taylor and Gabby answered every questions and explained everything along the way. State Farm recommended you & I’ve told them they chose well. Great Job!

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