Gerber Collision & Glass - Jacksonville/San Jose
12608 San Jose Blvd,
Jacksonville,
FL
32223
USA
In operation 85 years, 11 years at this location.
Gerber Collision & Glass - Jacksonville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
- Spanish
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as excellent, professional, and restoring vehicles to like-new condition. The team received high marks for proactive and transparent communication, including regular Tuesday and Thursday update calls that customers found reassuring. Timeliness was generally well-regarded, with many vehicles completed on schedule or even ahead of time. A few customers noted areas for improvement, including occasional delays due to parts availability, isolated quality concerns requiring return visits, and instances where communication could have been more consistent. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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Service Quality
"... finished the repairs in remarkably good time, and did a magnificent job on the repairs. It looks like we have a new car! I am so pleased that we chose Gerber and am beyond ..."
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"... vehicles to Gerber and the second time I have been absolutely pleased with the level of care, professionalism, and customer service I have received. They handle everything from dealing ..."
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"... continued updates on the progress of my vehicle repair. Staff were friendly and professional. The finished product looks great!"
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"Beautiful repair. My car looks brand new."
"Great attention to detail and clearly committed to customer satisfaction"
"I found that the communication and transparency through out the whole process was exceptional. The two update calls each week help to take the ..."
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"The entire process went smoothly. Great communication and customer service. Love the finished product!"
"They were absolutely amazing in their communication was constant. I truly enjoyed working with them."
"... was excellent! Theyre friendly and professional, updated me consistently on the process and made the rental process easy. The repairs look fantastic and came with a lifetime ..."
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"... on Monday morning as I was told it would be. Also, communication could have been much better, regardless of being shorthanded."
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Gail
(Toyota owner)
reviewed 8/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Mitchell
(Ford owner)
reviewed 8/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Christopher
(Cadillac owner)
reviewed 8/27/26
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
James
(Ford owner)
reviewed 8/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work/great communication
Customer Service - 5.0/5.0 -
Staff very professional and pleasant.
Returned Clean
Leonard
(Honda owner)
reviewed 8/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Haven't looked at it carefully.Wife took it out of town when picked up.
Customer Service - 5.0/5.0
Returned Clean
Thomas
(Toyota owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
David
(Ford owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0 -
Highly recommend Gerber for their Customer Service and workmanship.
Repair Quality - 5.0/5.0 -
Awesome customer service, they update you regularly on the progress of the repairs. Wendy goes over and above to assist you through the process constantly tracking and updating with all aspects of the repairs, rides for drop off and pickup. ⭐️⭐️⭐️⭐️⭐️
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Guilherme
(Hyundai owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Emily
(RAM owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Caitlyn
(Ford owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wendy was amazing! So communicative and helpful.
William
(Acura owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Ludette
(Toyota owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Patricia
(Ford owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Lisa
(Mercedes-Benz owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0 -
Yes I really appreciate Gerber can do the same work even better than the Mercedes Benz dealership collision
Repair Quality - 5.0/5.0 -
I'm very satisfied, Gerber did a wonderful job ☺️
Customer Service - 5.0/5.0 -
Curtis and Chelsea was very helpful and went above and beyond to make sure I was very satisfied 😃
Returned Clean
Robert
(Lexus owner)
reviewed 8/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Shelly
(GMC owner)
reviewed 8/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Brad
(Chevrolet owner)
reviewed 8/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Delaney
(Lexus owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wendy was amazing!!!
Customer Service - 5.0/5.0
Ann
(Mazda owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Heather
(Chevrolet owner)
reviewed 8/13/26