Jay Collision Center

4.6 (254reviews)

97%

(440) 786-3360

175 Broadway Ave, Bedford, OH 44146

97%

See Photos

175 Broadway Ave
Bedford, OH 44146

Get Directions Website Email

About Jay Collision Center

See Photos

175 Broadway Ave
Bedford, OH 44146

Get Directions Website Email

"The Jay Auto Group, through a network of committed and imaginative people seeks to promote a harmonious and efficient environment that results in endless possibilities."

Services

Free Estimates
Insurance Company Assistance
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 4:00 pm
Tue	7:30 am - 4:00 pm
Wed	7:30 am - 4:00 pm
Thu	7:30 am - 4:00 pm
Fri	7:30 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (254)

Sort By:
Newest
Rating

242 Customers Rated

5 Stars

83.5% Complete

(212)
4 Stars

7.5% Complete

(19)
3 Stars

2% Complete

(5)
2 Stars

0.4% Complete

(1)
1 Star

0.8% Complete

(2)
< 1 Star

1.2% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praised the repair shop for its exceptional service quality, with many highlighting flawless repairs, outstanding workmanship, and vehicles being returned in pristine condition, including detailed interiors. The staff was widely recognized for being courteous, professional, and genuinely caring toward customers. Timeliness was a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. Communication was also commended, with customers appreciating regular updates via text and email throughout the repair process. A few customers noted areas for improvement, including delays beyond estimated completion dates, concerns about repair cost transparency, and minor unresolved issues at pickup, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness

"Absolutely amazing job on taking care of my car, looks perfect and really exceeded my expectations! Thanks so much!!"

"Hail damage dents are gone looks like just way i picked it up from the dealership job well done I'm more than pleased"

"... repair. Really appreciate the work that was done - the paint job is flawless and it got done before the completion time you estimated. Thank you!" Read more

"I'm impressed that you detailed the interior of my car as well as doing it perfect job on the exterior"

"Excellent work and helpful staff"

"Service was extremely excellent car was repaired and ready before scheduled date."

"Before. I was very pleased!"

"Was ready before time"

"The vehicle was ready before the estimated promise date."

"... detail breakdown of the cost of partslabor was given. My car was kept so long by them, my insurance company unwillingly extended payment for my rental. And only ..." Read more

Service Quality
Timeliness

Service Quality
Timeliness

"Absolutely amazing job on taking care of my car, looks perfect and really exceeded my expectations! Thanks so much!!"

"Hail damage dents are gone looks like just way i picked it up from the dealership job well done I'm more than pleased"

"... repair. Really appreciate the work that was done - the paint job is flawless and it got done before the completion time you estimated. Thank you!" Read more

"I'm impressed that you detailed the interior of my car as well as doing it perfect job on the exterior"

"Excellent work and helpful staff"

"Service was extremely excellent car was repaired and ready before scheduled date."

"Before. I was very pleased!"

"Was ready before time"

"The vehicle was ready before the estimated promise date."

"... detail breakdown of the cost of partslabor was given. My car was kept so long by them, my insurance company unwillingly extended payment for my rental. And only ..." Read more

Robert (Ford owner) reviewed 9/23/26

A excellent job very professional. I hope I never need them again but if I do, I know where I’m going.

Darlene (Hyundai owner) reviewed 9/14/26

The team did an excellent job and they detailed my car I really loved and depreciated it thanks so much

Priscilla (Honda owner) reviewed 9/3/26

The Collision Center agents were very helpful and kind .

Christina (Honda owner) reviewed 8/31/26

Exceptional customer service and so was the repair!

William (Honda owner) reviewed 8/20/26

Courteous front office folks, stayed in touch with us via text, made the interaction with the rental agency effortless. We were disappointed with the initial estimate about how long the repairs would take, but the job was actually completed days before the original date.

Kerry (Honda owner) reviewed 8/17/26

Not only did they do an excellent job repairing the damage to my vehicle, they completely cleaned the interior of it. I also had a slow leak in my one tire, and they took the time to send it to Service to be repaired.

I'm impressed that you detailed the interior of my car as well as doing it perfect job on the exterior

Mike was personable and kept me posted on the progress. In addition, I had a tire with a slow leak and he took care of sending it to Service to repair it

Christine (Honda owner) reviewed 8/6/26

Tacara (Buick owner) reviewed 8/6/26

Hail damage dents are gone looks like just way i picked it up from the dealership job well done I'm more than pleased

Excellent customer service

Tracy (Honda owner) reviewed 7/30/26

Great service

Very friendly

Jazel (Honda owner) reviewed 7/27/26

Audrey (Chevrolet owner) reviewed 7/20/26

Jen and Mike are the best i would recommend them to all my friends and family.

Sharon (Toyota owner) reviewed 7/13/26

Absolutely

Mike and his team were amazing

Portia (GMC owner) reviewed 7/10/26

I have one little problem I noticed that my light on my mirror on the driver side when a car pulls up next to me stay on too long should I bring it back to you or the dealership

Mark (Honda owner) reviewed 7/2/26

Excellent job with the repair. Really appreciate the work that was done - the paint job is flawless and it got done before the completion time you estimated. Thank you!

Great customer service. Hopefully, we won't have anymore issues like this but will definitely go back if we do.

Desiree (Nissan owner) reviewed 6/7/26

I’m happy that my car is fixed and my mirror isn’t hanging anymore.

The owner of the business is really nice and answered all my questions.

Bridget (Honda owner) reviewed 6/4/26

The best in town

Lorenzo (BMW owner) reviewed 5/28/26

Mike and Jen are great to deal with. Very communicative and you can tell they care about the customer!

Mansfield (Cadillac owner) reviewed 5/26/26

Very good job.

Great personal service

Jason (Honda owner) reviewed 5/11/26

Akram (Audi owner) reviewed 4/30/26

Amazing and transparent service

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Jay Collision Center

About Jay Collision Center

Reviews (254)

242 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -