Jay Collision Center

4.7 (246reviews)
96%
175 Broadway Ave,  Bedford,  OH  44146

"The Jay Auto Group, through a network of committed and imaginative people seeks to promote a harmonious and efficient environment that results in endless possibilities."

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:00 pm
Tue 7:30 am - 4:00 pm
Wed 7:30 am - 4:00 pm
Thu 7:30 am - 4:00 pm
Fri 7:30 am - 4:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (246)

Customers say
Overall Customer Satisfaction
Customers consistently praise the collision center for exceptional customer service, with staff being described as professional, kind, courteous, and communicative. Many highlight the quality repairs that make vehicles look like new, with excellent paint work and attention to detail. Timeliness is frequently mentioned as a strength, with repairs often completed ahead of schedule. Customers appreciate being kept informed throughout the process via calls, texts, and emails. The facility provides additional services like washing and detailing vehicles. Some improvement areas mentioned include ensuring all promised repairs are completed, providing detailed cost breakdowns, and maintaining consistent color matching for newer vehicles.
Select to learn more
"Absolutely amazing job on taking care of my car, looks perfect and really exceeded my expectations! ..." Read more
"... mind at ease. The price was definitely right and my SUV Cadillac looks like I drove it off the showroom floor." Read more
"... repair. Really appreciate the work that was done - the paint job is flawless and it got done before the completion time you estimated. Thank you!" Read more
"Excellent work … as always 👍🏻"
"Color miss match Brand new 2025 pilot It looks different in front"
"The vehicle was ready before the estimated promise date."
"I believe it was two days early. Very happy with that."
"Service was extremely excellent car was repaired and ready before scheduled date."
"Earlier than promised"
"Before. I was very pleased!"
"Texting and email kept me informed as much as I needed to be."
"... me exactly when they said they were going to, but they kept me informed every step of the way. They put my mind at ease. The price was definitely ..." Read more
"Yes ,they did. Very unusual . never had that service before. Keeping the customer updated,"
"Communication was good. I appreciate that. However I was disappointed that I did not get a new ..." Read more
"Nice work timely communication… havent driven much since pickup so far up seems ok"

My Experience

Likely to Recommend

Repair Quality

Great service

Customer Service

Very friendly

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Jen and Mike are the best i would recommend them to all my friends and family.

Customer Service

Returned Clean

Likely to Recommend

Absolutely

Repair Quality

Mike and his team were amazing

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I have one little problem I noticed that my light on my mirror on the driver side when a car pulls up next to me stay on too long should I bring it back to you or the dealership

Returned Clean

Likely to Recommend

Repair Quality

Excellent job with the repair. Really appreciate the work that was done - the paint job is flawless and it got done before the completion time you estimated. Thank you!

Customer Service

Great customer service. Hopefully, we won't have anymore issues like this but will definitely go back if we do.

Returned Clean

Likely to Recommend

Repair Quality

I’m happy that my car is fixed and my mirror isn’t hanging anymore.

Customer Service

The owner of the business is really nice and answered all my questions.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

The best in town

Customer Service

The best in town

Returned Clean

Likely to Recommend

Repair Quality

Mike and Jen are great to deal with. Very communicative and you can tell they care about the customer!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very good job.

Customer Service

Great personal service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Amazing and transparent service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I hate that my truck got damaged due to no fault of Jay Collision from the rain & hail and l have to cover the damage threw my insurance

Likely to Recommend

Repair Quality

Nice work timely communication… haven’t driven much since pickup so far up seems ok

Customer Service

Busy very busy

Returned Clean

My Experience

A great experience!

Likely to Recommend

Repair Quality

Tom and Jennifer were great. The work on my vehicle was perfect.

Customer Service

Excellent

Returned Clean

My Experience

Great Service and very nice people !!! I recommend them !!!

Likely to Recommend

Repair Quality

Excellent Service Thank you

Customer Service

Excellent Service

Returned Clean

My Experience

Color miss match Brand new 2025 pilot It looks different in front

My Experience

After not having a vehicle under an insurance claim for over a month, they got right on fixing my vehicle. Good customer service and communication will recommend to anyone who needs any type of damages fixed.

My Experience

Great job, Thank you for your service’

Likely to Recommend

Repair Quality

Great service

Customer Service

Great

Returned Clean

Likely to Recommend

Repair Quality

Communication was good. I appreciate that. However I was disappointed that I did not get a new door. I understand your team did not feel it was necessary however to me this was a brand new car. Was hit less than 24 hours after it was brought home. The staff was very kind at your facility.

Customer Service

Communication was good. I appreciate that. However I was disappointed that I did not get a new door. I understand your team did not feel it was necessary however to me this was a brand new car. Was hit less than 24 hours after it was brought home. The staff was very kind at your facility.

Returned Clean