Northfield Collision Service Inc.

4.9 (3,245reviews)
97%
10266 Northfield Rd,  Northfield,  OH  44067

In operation 34 years.

Founded in 1992, our mission at the Collision Service Centers is very simple. The customer REALLY comes first. Every person that walks through our doors will experience a new level of customer satisfaction and will always feel confident that their car or truck is being repaired by some the best, and most knowledgeable professionals in the business. Northfield Collision Service like our Green location are not the best by accident . . . but BY ACCIDENTS! We are a direct repair facility of most insurance companies and we strive to keep a great working relationship with all insurance companies. We set our goals high so we can deliver the best all-around service in the business.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,245)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional quality of repairs, with many noting their vehicles looked brand new upon return. The shop receives high marks for professional, friendly, and knowledgeable staff who make the repair process smooth and stress-free. A standout highlight across numerous reviews is the unexpected interior and exterior detailing of vehicles, which repeatedly delighted customers. Communication is generally well-regarded, with many appreciating timely updates throughout the repair process. Repeat customers frequently cite their continued trust in the shop as evidence of sustained excellence. Some customers noted through their feedback that communication during the repair process could be more proactive, and a few mentioned occasional delays due to parts availability or longer-than-expected timelines. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
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"... have taken to Northfield Collision Services Inc. and they have exceeded our expectations. What seemed to be a minor 5mph collision turned ..." Read more
"... brought several cars here over the years and the professionalism, reasonableness, friendliness, helpful, respectful, and caring service is always the same. ..." Read more
"... have used Northfield Collection and both times the repairs were exceptional and the vehicles came back like brand new. The employees were all so very nice it was just ..." Read more
"Would never take my car anywhere else. Their work is impeccable and the associates are thoughtful and caring. A thumbs up always!!"
"... It was such a great surprise! And they did so good youd never know there was ever damage. Will always use them and will recommend to all!!" Read more

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The car looks brand new, and the color match is perfect

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The staff is very attentive

Returned Clean

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My Experience

Even though there was some hiccups along the way, they went above and beyond with customer service and repairs and my car once again looks brand new.

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Great work great customer service

Returned Clean

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Everthing went well….

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Returned Clean

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Satisfied

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Super Job!

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On first look, the car looks great. Brand new even. But looking a little closer, I did find some small nicks and scratches. Not enough to really cause an issue.

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used them before and they did a great job first time, ok job second time, and failed this third time

Repair Quality

van was returned dirty, mastic all over passenger windows frame, new windshield dirty, dashboard has small cuts from glass that weren't addressed, radio screen has two cuts/dings that were not addressed, dials on console seem to have glass in them and don't move easily, glass found on driver's side floor, under floor mat in back and in the sest wells where seats were stowed. paint was damaged and not fixed. cabin air filter not replaced.

Customer Service

nice guys

Returned Clean