Jm Lexus Certified Collision Center
In operation 37 years.
JM Collision was one of the first Lexus Certified Collision Center in South Florida. We have assembled a team of the most highly trained professionals from our technicians' to our office staff. Our friendly Collision Center Consultants will guide you through the repair process while our technicians restore your vehicle to its pre-accident condition. We repair all makes and models while working with all major insurance companies. Our relationships are strong with both our guests and insurance companies because of our companies culture, drive for perfection and desire to deliver excellence. The safety of our guests is our number one priority and we will ensure that your vehicle will be as safe to drive after it is repaired as it was before. We also offer a number of services that will help maintain your vehicle's condition such as but not limited to: Paintless dent repair, cosmetic leather repair, cosmetic wheel restoration, vehicle wraps, painted pinstripe and window tint, etc.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- French
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I’m really impressed how my car view now. It’s an amazing. I’ve got an experience work some dealership but you are surprised me because your repair did so much perfect and took care of every small details on the car … Thank you so much for your professional and great attitude any customers ….
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
When I brought the car in to have inspected before repairs. One fellow looked at it, then passed me to another fellow that was supposed to handle all the Allstate customers. He looked at it and was supposed to send me an estimate. I also asked how much extral it would cost to repair a small dent that went thru the paint a little smaller than a dime and then a scratch on the front fender. He told me they would probably do the dent at no charge since it was in the area that was going to have to be blended in on the right rear quarter panel. I never received a quote for anything via email or phone from him. I brought the car in anyway to have the repairs, since J.M. Lexus had done body work on it before that was very good. This time Jeanice Ortiz handled checking in my car. See said the cost of repairing the small dent would be an additional $300 on top of the insurance claim to repair whole back of car. She also stated the paint could not be blended into the quarter pannels unless the dent was repaired. I paid the $300 out of my pocket. J.M. Lexus went from "one point of contact" to 3 and from fixing a small dent for no charge to $300!!!
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Dithson and Clay were very easy to work with. Good experience
My Experience - 0.0/5.0 -
There is a little bubble in the hood
My Experience - 5.0/5.0 -
My insurance company wanted me to use a body shop that I’ve never heard of, but I demanded we use JM Lexus. Your staff is A++ in my mind. My services is always top notch and I knew JM Lexus is the place I want my car to be brought back to new condition. Thank you to Abby and the crew for making this experience an easy and painless one to endure.
My Experience - 5.0/5.0 -
I appreciate how quickly the car was repaired and you're keeping me imformed of your progress. Frederick Fiducia
My Experience - 5.0/5.0 -
From the front desk, The guy at the front desk was very nice and helpful, Abby keeping me updated all the time was great all the way to the service department everything was a great experience. Thank you all!
My Experience - 0.0/5.0 -
There was damage done to the frame around my passenger side window during the repair. I was initially shown before pictures of another vehicle and was told that it was peeling and that’s what happens when the car gets older. I told the representative that the photos were not of my vehicle and she was able to verify that the damage was not previously there once she pulled up the pictures of my vehicle. The part is being ordered to replace it, but I will need to spend more time there. I will also need to follow up to make sure it arrives. The collision center seems very disorganized and short staffed. Staff should tell clients to come inside when they make their appointments because JM Lexus customers are used to waiting for service in their cars so this is confusing when we drop off for collision repairs. I was also not updated frequently and my car was not ready when promised. This caused me to incur additional rental fees. I trusted JM with my automobile because I have come to expect a certain level of service, but I did not receive it this time.
My Experience - 5.0/5.0 -
When I first called, the lady that took my call was not very nice, and said I couldn't leave my car, for the estimate, I had to drive an hour and go back home,, and bring the car in another day. She spoke with an accent. Other than her, every one was very professional. Thanks
My Experience - 5.0/5.0 -
Paul Nunez and his team of professionals exceeded my expectations. I was kept informed from start to finish. I have been a customer with JM LEXUS for over 18 years. I would not use any other Lexus dealer other than JM Lexus. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every person encountered was thoughtful and helpful.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
World class service Satisfied beyond my expectation
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0 -
Scale 1 - 10 10 - very satisfied with repairs 5 - average customer service 1 - poor communication
Repair Quality - 5.0/5.0 -
Good repairs;
Customer Service - 1.0/5.0 -
The communication initially was poor. Our damaged vehicle was drivable. Repairs started two weeks after the car had been delivered to the body shop. Part delays should’ve been mentioned upfront; upon parts arrival, we would have returned the vehicle for repairs. 30 day rental coverage was exhausted. We paid out of pocket 9 additional days of rental.