Joe Hudson's Collision Center-Clarksville South
In operation 37 years.
Joe Hudson’s Collision Centers are state of the art collision facilities, dedicated to providing customers with outstanding customer service and a quality repair experience. We have been serving local communities since 1989 and have earned our reputation as being a premier collision repair facility. Whether you are looking for a touch up or serious repair, you can count on Joe Hudson’s Collision Center to provide you with top quality service.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent work performed as promised
My Experience - 5.0/5.0 -
Great job, kept me informed about the status of completion and will HIGHLy recommend you
Repair Quality - 5.0/5.0 -
Great job, employees friendly and was kept up to date on the progress
Customer Service - 5.0/5.0 -
Took the extra time in explaining and asking questions good to have that interaction
My Experience - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I wasn’t going to fill this out because the receptionist told me they wanted all 10s but I got more notifications to do this survey then notifications about the work on my car.
Repair Quality - 3.5/5.0 -
There was a big deep scratch on one of the new bumper cover and the representative initially went back into to talk to me about it but when he came back out he kept changing the subject. I knew since the part was hard to find that they weren’t going to do anything about it.
Customer Service - 4.5/5.0 -
It would have been nice to have been notified about the delays. I didn’t get a notification about a delay till 20 days after the original due date. I had to constantly call about the car after due dates passed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repair was done properly and professionally. Will refer friends and family.
Likely to Recommend - 5.0/5.0 -
From Bumpus Autobody until now I recommend them highly.
Repair Quality - 5.0/5.0 -
I am tickled pink over the work done and the completion of repair. Would highly recommend this company that I have been using for over 20 years.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The employees are great. The work was excellent and I will recommend them to others.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caleb and Bonnie were very friendly during every interaction. Graham went above and beyond securing a rental due to a mishap during the snow storm. Great team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good shop
Repair Quality - 5.0/5.0 -
The work looks great.
Customer Service - 3.5/5.0 -
I could have used a little better communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were fast, professional, understanding and very accommodating as usual! I live an hour away but will happily drive that for them to work on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were fast, professional and very friendly! Updated me through the whole process and explained what I didn’t understand.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Get to work with Caleb , took the time and answered every time I called and kept me up to date Tech that worked in my truck took his time and made sure it was done correctly. Bonnie was also great to work with. Would highly recommend and did.
My Experience - 5.0/5.0 -
The staff are amazing! They were able to work with my schedule and my car looks brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 1.0/5.0 -
I did not have a great experience. I visited the shop on 12/14 to show them my vehicle + discuss the repairs. A staff member explicitly informed me that they do not even schedule a repair until every single part required for the job has been received. About a week later, the shop called to say that all the parts were in! We scheduled my dropoff for 12/29. On 12/29, the staff told me they would communicate with me regularly via text system to provide updates. Over the next 2 weeks, I received updates that my car repair was on track for completion. No mention of delays. On 1/13, the day before I was supposed to get my vehicle, I asked what time I could pick up my car. No response. I called the next morning 1/14 and was told that the individual working on my vehicle had run behind and would now need until the 19th to finish. I only received a text update about this delay after I had already made the phone call myself. On 1/15 + 1/16, I reached out to the shop again regarding the timeline because I was traveling outside of the country on the 19th and needed my vehicle back. No response. The worst part was that each time I called due to their lack of communication, the employee would casually say, “oh yeah, I saw that you texted and just haven’t responded yet.” Hearing a service provider is choosing to ignore your messages while holding your car is unsettling. It doesn’t exactly make me feel comfortable when the shop is choosing to avoid communication while I have to reach out to them for updates on a service they are providing me. On 1/16 I asked if my sister could pickup my car. They said it was fine and promised to send updates to both of us. This made me feel better as traveling abroad gave me little opportunity to call. During this conversation, the tech admitted my car would be delayed because the person working on it was moving and ran out of time. I understand life circumstances happen, but this felt like poor time management and lack of oversight. If you know a team member's schedule is limited and you have a client with an already delayed vehicle, wouldn’t you want to be proactive in finding a resolution instead of further delaying the client?? I left on 1/19 and heard nothing. On 1/20, my sister called on my behalf. They said the car wouldn’t be ready until the 23rd at the earliest because their paint guy was backed up. On 1/22, no word, my sister called again for an update. The employee was condescending and said the chrome wasn’t in and the car likely wouldn’t be ready on the 23rd, but they'd do their best. At this point, I was angry with the lack of consistency. I was told in December that they wait to schedule until they have everything, yet here we were with another excuse. On 1/23, my sister called and spoke with someone nicer who said the car was ready. Had she not called, we wouldn’t have known it was ready. I only received a text after the car was already picked up. With all the kindness and respect I can give, if you want a good review, then good service should be provided. I understand calling a customer with bad news isn’t fun. I dislike doing it at my job too. By avoiding direct conversation w/ me about with my vehicle, it created a headache that 100% could have been avoided. I guarantee I wouldn’t have been nearly upset if Joe’s told me about delays, instead of me having to reach out each time to see what’s going on.
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
They did a great job of keeping me informed of the repairs happening to my vehicle. They went above and beyond in every way they could! I would do business with them over and over again! Highly recommend this shop!