Joe Machens Body & Paint Center

Likely to Recommend - 4.5/5.0 -

Very good service and repair.Scott Durreman was very good to oversee the job well done. Thanks.

Repair Quality - 5.0/5.0 -

Very good service.Body work well done with kindness.

Customer Service - 4.5/5.0 -

Very good service and repair..Thanks for a job well done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fast and easy

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks good as new!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very friendly service and they delivered the car in time.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repaired as promised. Looks like new.

Customer Service - 5.0/5.0 -

Friendly and professional.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 5.0/5.0 -

For my car but not for the victim I hit.

Customer Service - 5.0/5.0 -

Except for how they treated the victim.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Professional staff. Great work.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

The whole process was smooth and the customer service from everyone was superb!

Repair Quality - 5.0/5.0 -

The car looks fantastic. Thank you

Customer Service - 5.0/5.0 -

So very friendly and sincere.

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

I had expected for my Ford Ranger to be worked on the day I bought it in (which was a Friday morning before 7:30 AM, my appointment was Friday at 8:00 AM). What should have been a six hour repair job took several days which cost me an extra $500 in car rental expenses. To make things worse the repair work was about $300, however I spent $500 because that’s how much my State Farm deductible is. Since it was less than my deductible to get my Truck fixed I just wanted to pay out of my own pocket and not worry about going through my insurance deductible. I finally got those charges refunded. But when I got my truck back they had broke another part on my vehicle that was working fine before I bought it in. Once again I had to take my vehicle back to get them to repair what was broken. The repair work was finally done ok , however I was out of a lot of extra money and time spent getting the repair work done. I have never experienced service issues and problems like this before. Unhappy customer Kalvin Vinson, 1710 Doris Drive, Columbia, MO. 65202 *** *** ****

Customer Service - 4.0/5.0 -

The front line staff very helpful and understanding of all my concerns and problems.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

A excellent job done by Joe machens

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair looks great. They fixed my car within the time frame estimated. I have been here before and would recommend to friends and family.

Customer Service - 5.0/5.0 -

Folks here are great. Answered all my questions. Helped me when an insurance issue came up. Super helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 2.5/5.0 -

I have no family here, so recommendations don’t apply.

Repair Quality - 2.5/5.0 -

Morning. While I don’t know much regarding auto body repairs.. I’ve had challenges understanding 3 things regarding my experience. #1 is that the repair itself while seemingly “fixed”… it doesn’t match the other side. To me, this appears to be inadequate. #2 When I picked up the vehicle, I was told to only use soap and water to clean vehicle for 3 months. Never have I had been witnessed to vehicle repairs, have I ever heard that. I wasn’t informed why, however, when I get a vehicle back, I expect to be able to do what I’ve done pre repair. #3 while again, I don’t know the ins and outs of auto repair, I find it remarkable that a $30 job repair equates to a $3000 bill. That in itself is insane to me. I felt really bad for the other persons auto insurance because that doesn’t seem right to me. But, what do I know. What I do know is that this sole experience has put me on high alert while serving my military time here that’s for sure!

Customer Service - 2.5/5.0 -

I didn’t have much interaction with personnel so it wasn’t a good nor bad experience.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Appears to be a very good repair.

Customer Service - 5.0/5.0 -

Explained what would be done and answered questions.

Returned Clean