Jones Collision Center Inc.

5.0 (216reviews)
100%
3398 Pelham Parkway,  Pelham,  AL  35124

In operation 5 years.

Jones Collision Center is a family owned auto repair business. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (216)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs that restore vehicles to like-new condition, with many noting exceptional paint matching and thorough workmanship. The staff is frequently described as friendly, professional, and knowledgeable, creating a welcoming, family-like atmosphere. Timeliness is a strong highlight, with numerous customers reporting vehicles completed on or ahead of schedule. Proactive communication through regular text updates is widely appreciated, keeping customers informed throughout the repair process. A few customers noted minor improvement areas such as short notice on delays and interior cleanliness after repairs, reflecting their own experiences rather than any systemic issue.
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"The repair was exceptional, looked better than before the accident. Paint match was spot on with no visual signs of ..." Read more
"... wonderful experience! Profession and friendly staff. The paint job looked fabulous! I would recommend to anyone needing repairs!" Read more
"... repaired the whole back half of the passenger side and it looks just like it did when I brought it home new in January! It was done quickly and looks great!" Read more
"... supposed to. The second time I went in for some repairs, they went over and beyond to save me as much on the costs as they could being I was paying out of pocket." Read more
"Great professional service with high quality repairs!"
"It was ready early in the day on the day promised. Its a pleasure working with a business who says ..." Read more
"Could not believe they did the repair in the promised time."
"... like it did when I brought it home new in January! It was done quickly and looks great!" Read more
"Great job,got my truck back in the time frame I was told."
"They finished the car in record time."
"Yes. See other comment. Regular texts in status so my expectations were managed. I really do like that you all do that. Only time ..." Read more
"... excellent with communication during the process and notified me quickly of a time line change due to finding another repair that needed to be fixed while doing final ..." Read more
"Excellent communications with excellent service."
"They communicated with us through out the whole processes before , during and after"
"I loved that we got update texts everyday saying they were on track, but the day before we were supposed to pick up we ..." Read more

My Experience

Everyone was very kind and welcoming! The repair was professional and well done.

Likely to Recommend

Repair Quality

Quick repair, prompt service

Customer Service

Returned Clean

My Experience

Very attentive and super good at communicating.

My Experience

The best customer service you could ask for and a job well done on my car. I will definitely recommend to everyone.

Likely to Recommend

Repair Quality

Did a great job. Car looks brand new and Mandy in the office did an excellent job keeping on top of all paperwork and relaying messages

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

I had a great experience with Collision repairing my 2019 Chevy Camaro. From start to finish, they were professional, knowledgeable, and made sure the job was done right. The quality of the repair work was excellent, and my Camaro looks amazing—you can’t even tell it was damaged. I really appreciated the attention to detail, communication, and care they put into my vehicle. It’s not always easy trusting someone with a car you take pride in, but Collision definitely delivered. They treated my Camaro like it was their own and made sure I was satisfied with the finished product. I highly recommend Collision to anyone needing quality collision or body repair work. Great customer service, great workmanship, and an overall great experience. 5 stars all the way!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I feel as if Jones Collision Center took too long to complete the repairs. Because of my surgery I have not driven my car and won't for 4 weeks

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The best service anyone can provide

Customer Service

Returned Clean

My Experience

Likely to Recommend

They’re were up front with everything and done exactly what they said they would do

Repair Quality

Great people very helpful and very willing with the updates and progression of my repair.

Customer Service

Awesome job

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Communication was good and the car looks great.

Likely to Recommend

Repair Quality

They did a wonderful job

Customer Service

Returned Clean

My Experience

Great work. Great communication. Quick turn around. 5 stars

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Yes I would recommend Jones collision to other people because they do a great job

Repair Quality

I really really enjoyed the work that Jones collision performing on our vehicle. But our radio was left on and we never turn on that radio it ran our battery down we had to buy a new battery and I will back seat was left down , we didn't leave it like that other than that the paint job was good.

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

This actually started with me getting an estimate for hail damage repair from Pro Dent Paintless Dent Repair who has a working relationship with Jones. The repair was done by Pro Dent using Jones’ shop. I was happy with the repairs and they worked well with my insurance company and my only out of pocket cost was the deductible. I’d recommend them both.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I loved that we got update texts everyday saying they were on track, but the day before we were supposed to pick up we got an update saying it was going to be another week. It felt like very short notice for us to have to plan for another week without a vehicle. Aside from that, we had a good experience and they did a very thorough repair job!

Customer Service

Returned Clean