K B Body Shop Inc

5.0 (3,963reviews)
99%
1211 W Main St,  Merrill,  WI  54452
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KB Body Shop is a family owned auto repair business that has been serving the community since 1965. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process, including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call

Reviews (3,963)

Customers say
Overall Customer Satisfaction
Customers consistently praise KB Body Shop for exceptional repair quality, often noting their vehicles looked brand new upon return. The shop receives high marks for proactive communication through text updates and phone calls throughout the repair process. Timeliness is frequently highlighted, with many vehicles completed ahead of schedule. Customers are repeatedly and pleasantly surprised by complimentary interior detailing. A few customers noted occasional delays due to parts availability and minor repair oversights, though these were promptly addressed per customer accounts. Overall, satisfaction levels are remarkably high, with many customers expressing strong loyalty and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... was going on and when to expect my car to be ready. The quality of work was exceptional; my car looks brand new again. The customer service team was friendly, empathetic, ..." Read more
"... repair was completed much faster than I anticipated. Everything was perfect - the fit, the paint and the clear coat. I will absolutely be using KB again when the need ..." Read more
"... the vehicle was when we picked it up! Great job! KB found items that were an issue that 2 other shops missed. Very high quality work!" Read more
"Excellent work done to fix my broken bumper. Scratches aren't noticeable anymore."
"... on the way my truck looked after repairs. Honestly looks better than the day I drove it off the dealer's lot. Both inside and out." Read more
"Great experience! My car was done quicker than expected with excellent communication throughout. Highly recommend!"
"... options that were explained to me in detail. The repair was completed much faster than I anticipated. Everything was perfect - the fit, the paint and ..." Read more
"... rear-ended and the whole bed needed to come off so, a week and half was super fast service I thought!" Read more
"... using a loan vehicle, which no other shop offered. They got my truck repaired within two weeks, and everything was excellent. I would highly recommend this shop to anyone who ..." Read more
"... great customer service and great communication.. My vehicle was even done earlier than expected, and when I picked it up and noticed that it was even detailed on the ..." Read more
"... finish, KB Body Shop exceeded my expectations. Their communication about the progress on repairs was top-notch - I always knew what was going on and when to expect ..." Read more
"I received texts regularly. On time to the extent parts became available."
"Great experience! My car was done quicker than expected with excellent communication throughout. Highly recommend!"
"Fantastic communication and staff was very pleasant."
"I was updated with text messages all along the way. It was wonderful to be able to get an update without having to stop ..." Read more

My Experience

K B Body Shop was excellent to work with! I give them 5 stars! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

My Experience

Truck was done on time and looks brand new. Communication was great and easy to get any questions answered. Highly recommend this shop!

Likely to Recommend

Repair Quality

Truck is good as new!

Customer Service

Great communication!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for your precision in the repair of my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

You guys did a beautiful job. Thank you so much for your hard work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did such a great job on fixing up my Mazda. Quick and easy to work with. Highly recommend

Likely to Recommend

Repair Quality

Just wish right fog light would have been included in estimate now I have expense of changing it to match left one

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I would have liked a bit more proactive updates. I wouldn't hear anything for a few days but I'd call in and get some good info.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Great place for friendly people and professional service

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Super clean professional work.

Customer Service

Always responsive and on top of things.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We were thrilled. KB did a tremendous job going the extra mile to make everything perfect.

Likely to Recommend

Repair Quality

Great job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car had significant hail damage. KB Body Shop had my car (with an excellent rental service) for about a week and when I picked it up, it looked brand new! They also had it detailed on the inside, which I felt was above and beyond, but such a wonderful surprise! The entire process I received text messages with updates. I would go back and/or recommend my friends to KB Body Shop in a heart beat!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

We are very happy with the repair to our van. It looks like a new van.

Customer Service

We were treated with the most respectful and courteous customer service by all staff members that we came in contact with!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service from the minute you walk into the building. From the front desk to the estimates to the shop floor and back. Kudos to all of you for great service

My Experience

Very satisfied with the work that was completed. Thanks.

My Experience

I noticed the cleanliness and extra touch-ups, and it is hugely appreciated. Thank you very much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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