Kaizen - Anaheim
In operation 36 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks great. Lee did an awesome job. His customer service skills and knowledge was great. I didn't see that at the last body shop I went to. I was very satisfied with Lee and the work that took my other car to get body work done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was high level and workmanship was great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks brand new. Thank you
Customer Service - 5.0/5.0 -
Very communicative. Thank you
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Jerry had a condescending tone toward my 2006 Tacoma on every interaction. When I asked about a paint job his response was that it was more expensive than my truck was worth. The shop did not seem keen on working on my truck. The work that they did do was shoddy
Customer Service - 0.5/5.0 -
Jerry. Lee. Lee was poor at communicating timely. Jerry communicated but in a demeaning tone.
Returned Clean
My Experience - 5.0/5.0 -
I think I’ve had Boss/Kaizen repair different cars 5 times over the years (kids, rear ended). Amazing service, so happy with their attention to detail. Front desk and estimator are the best. Thank you for your great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks great, thank you Lee, and everyone at Kaizen.
Likely to Recommend - 5.0/5.0 -
Absolutely you guys, gals, and nonbinary individuals are totally awesome!
Repair Quality - 5.0/5.0 -
Thank you 🙏🏽 everyone at the shop and especially to Lee for his professional and friendly demeanor. Cheers
Customer Service - 5.0/5.0 -
Thanks
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent Work and on Time
My Experience - 5.0/5.0 -
I really appreciated the updates on how my vehicle was doing. I Can speak for many that dealing with a car accident can be stressful and an inconvenience, therefore the updates provided a sense of ease in the process. I am extremely satisfied with the outcome of my vehicle and will be recommending this location to family and friend s. Thank you to all!
Likely to Recommend - 5.0/5.0 -
If anyone is looking for a seamless auto body repair this is the place
Repair Quality - 5.0/5.0 -
A fantastic experience from start to finish. A class A organization for sure
Customer Service - 5.0/5.0 -
I was always informed on the progress of my vehicle
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service and great job on the repair. Repair was completed on the date promised
Likely to Recommend - 5.0/5.0 -
Already recommended to friends!
Repair Quality - 5.0/5.0 -
Car looks like before the accident or better. Like nothing ever happened.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will not be back nor will I recommend anyone to this business
Repair Quality - 1.5/5.0 -
No repairs were done to my car but the insurance was charged $300 for “work” that wasn’t done. Now the insurance is deducting the amount from our settlement. We will not be back as customers
Customer Service - 1.5/5.0 -
I had to make numerous calls to fix paperwork that was sent with incorrect information. This dragged out the process