Kaizen - Orange

4.9 (937reviews)

98%

(714) 998-9256

1133 W TAFT AVE, Orange, CA 92865

98%

1133 W TAFT AVE
Orange, CA 92865

Get Directions Website Email

About Kaizen - Orange

1133 W TAFT AVE
Orange, CA 92865

Get Directions Website Email

In operation 16 years.

Our team has extensive experience in helping Orange drivers to protect their vehicles from the accumulation of wear and tear and the general performance issues that may affect your routine drive without warning. With certifications for collision repairs from 30+ major vehicle manufacturers, you can rest assured that Kaizen will handle all your automobile needs. All our technicians are professionally trained and experienced and know how to fix all auto repairs. Regardless of your vehicle and the service you need, we always adhere to the manufacturer’s guidelines. Our commitment will ensure your car is repaired the first time correctly and helps keep your vehicle on the road for longer. So, if your car is showing any trouble or demands major auto repairs, bring it to our shop at 1133 W Taft Ave, Orange, CA 92865. Contact us at (714) 998-9256 to schedule an appointment today.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Hyundai

I-Car

Infiniti

Kia

Nissan

Nissan GTR

Call

Website

Reviews (937)

Sort By:
Newest
Rating

866 Customers Rated

5 Stars

84.6% Complete

(793)
4 Stars

5.5% Complete

(52)
3 Stars

0.5% Complete

(5)
2 Stars

0.9% Complete

(8)
1 Star

0.1% Complete

(1)
< 1 Star

0.7% Complete

(7)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely - often early - vehicle completions. Many highlight the professionalism, friendliness, and thoroughness of the staff, with frequent mentions of regular text and phone updates that kept customers informed throughout the repair process. Repair quality is repeatedly described as exceptional, with vehicles returned looking brand new, often detailed inside and out. Customers also appreciate the courtesy services such as rides to and from the shop. A small number of customers noted concerns including a lingering chemical smell, a bumper gap, and one instance of unmet commitments - reflecting areas customers feel could be improved.

Select to learn more

Service Quality
Timeliness
Communication

"I wish I could rate higher than a 10. Exceptional and responsive. Very friendly."

"The staff was friendly, knowledgeable, skilled and thorough."

"... Orange made my experience absolutely seamless. While the repair quality on my vehicle was perfect, their customer service is truly what sets them apart—it ..." Read more

"... said they would. I never had to call for an update. My car was done earlier than they stated the staff was amazing. I have already recommended ..." Read more

"Actually, my car was completed one day early. I was completely satisfied with the outcome."

"Ahead of schedule even though additional work was discovered."

"My vehicle was ready early."

"It was done a few days early which was a pleasant surprise."

"I received regular updates via text, and any calls or texts I sent were returned immediately. Rarely ..." Read more

"... communication throughout the repair process was outstanding. I received regular, proactive updates via text and phone calls on the status of my vehicle, so I never ..." Read more

"Constant update telephone calls and emails. Perfect customer service!"

"My experience was amazing. They kept me informed when they said they would. I never had to call for an update. My car was done ..." Read more

"Constant updates are amazing."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I wish I could rate higher than a 10. Exceptional and responsive. Very friendly."

"The staff was friendly, knowledgeable, skilled and thorough."

"... Orange made my experience absolutely seamless. While the repair quality on my vehicle was perfect, their customer service is truly what sets them apart—it ..." Read more

"... said they would. I never had to call for an update. My car was done earlier than they stated the staff was amazing. I have already recommended ..." Read more

"Actually, my car was completed one day early. I was completely satisfied with the outcome."

"Ahead of schedule even though additional work was discovered."

"My vehicle was ready early."

"It was done a few days early which was a pleasant surprise."

"I received regular updates via text, and any calls or texts I sent were returned immediately. Rarely ..." Read more

"... communication throughout the repair process was outstanding. I received regular, proactive updates via text and phone calls on the status of my vehicle, so I never ..." Read more

"Constant update telephone calls and emails. Perfect customer service!"

"My experience was amazing. They kept me informed when they said they would. I never had to call for an update. My car was done ..." Read more

"Constant updates are amazing."

Lisa (Toyota owner) reviewed 8/1/26

Marcelo and front desk are awesome! And, whomever did the actual repair also awesome! Will be recommending to anyone that may need it.

Absolutely, yes!!!

Looks awesome, almost brand new!

Marcelo and Alejandra are class acts!!!

Kenia (Toyota owner) reviewed 7/30/26

Carmen (Honda owner) reviewed 7/29/26

This is such a wonderful repair/collision place. The work is over the top! The repairs never seem to be just OK the repairs are so professional/the job was done in the allotted time that was promised! Thank you Fernando & Team!

Great service!

Lisa (Buick owner) reviewed 7/27/26

Fernando and the receptionist was very helpful and provided excellent service.

Fernando and the reception provded excellent service.

William (Ford owner) reviewed 7/27/26

The body shop did a super job and was extremely accommodating Enterprise was a total bust I lost three days work without a car. Was very impressed with traclerd

More like a 13

Phong (Mazda owner) reviewed 7/23/26

Raymond (Toyota owner) reviewed 7/23/26

Good service, most impressed with the paint. Paint looks amazing

Benjamin (Volkswagen owner) reviewed 7/23/26

From the drop off to pickup, best customer service! Hope I wouldn’t need to see you folks again!

Sam (Maserati owner) reviewed 7/20/26

Carol (Toyota owner) reviewed 7/20/26

I will spread the word on how awesome this shop is.

Kaizen did a great job on the repair of my car. The staff went above and beyond on communicating and making me feel like the most important client. I will be recommending Kaizen to all my friends and clients.

Fernando was very informative, he made sure I was fully taken care of.

Ross (Ford owner) reviewed 7/20/26

They did a very nice job. They were really nice and it looks really excellent

Dana (Jeep owner) reviewed 7/16/26

Actually Dwayne. I'd say it was a "Disney" experience. Cool people, took the time, communication top notch.

Reynaldo (Scion owner) reviewed 7/16/26

Peter (Chevrolet owner) reviewed 7/13/26

Jeff (GMC owner) reviewed 7/9/26

Marcelo was great to work with. He made the process seamless and easy for us. Thanks for doing an amazing job.

Guadalupe (GMC owner) reviewed 7/8/26

Amazing customer service and the warmth of your team calmed me down immediately after having such a stressful day with my car.

Giovanny (Kia owner) reviewed 7/6/26

Buff (Porsche owner) reviewed 7/2/26

Professional beautiful work and super customer service They went above and beyond for me

Laizen is my go to for auto body repairs

Professional and excellent work

On time and good communication

Jennifer (Chevrolet owner) reviewed 7/2/26

Great customer service and great work done. Thank you.

Charlie (GMC owner) reviewed 7/2/26

After 3 successful experiences, I feel confident recommending them even though I don't usually do that.

3rd experience with them. Completely satisfied each time.

Courteous, professional, honest and they treat you like a friend.

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I-CAR and ASE are the two most recognized auto collision repair training and certification bodies in the auto body industry.

Kaizen - Orange

About Kaizen - Orange

Reviews (937)

866 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?