Kaizen - Anaheim
In operation 36 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very satisfied with Kaizen’s service.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The work on the car was very good. However, the estimated time of completion was off by 5 days. I know it must be hard to anticipate, but communication was not clear in the beginning. then I started getting texts with updates, which I appreciated. Overall, I was satisfied.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
We were referred by Sean at Toyota of Orange and now we can see why
Repair Quality - 5.0/5.0 -
Jerry Montgomery was very helpful and efficient
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you all so much for your outstanding service. Your daily updates regarding the progress of my auto repair was very helpful in assuring me that I made the right choice taking my car to Kaizen Anaheim.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very impressed with the customer service and the repair work that was done on my car. I have been to this company before when it was under different ownership and was also very pleased with the work done. I was very happy to know that many of the same people that worked under the previous ownership were still working there. I was so delighted when I picked up my car and realized that they had waxed it and detailed it inside and out! Such a wonderful surprise! I am very pleased with my experience with Kaizen.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was extremely satisfied with my experience with Kaizen. I had an experience with the previous owner two years ago, and was equally pleased. I was also pleased to realize that most of the employees from the previous employer were still employed with Kaizen. Not only did they replace my bumper in a timely manner. They also waxed and detailed my car, which I was not expecting! W hen I went to pick my car up, I was able to leave my rental car there at Kaizen and Enterprise picked it up and I was able to drive my beautiful car home.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
No communication during repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Muy buen cervicio
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Muy bien atendida
Returned Clean
My Experience - 5.0/5.0 -
Jerry is very knowledgeable, and action oriented - the car was promised beck on Friday and I got it back on Thursday, impressive
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I thought I already responded - the service was terrific
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
You guys rock
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Looked great! Got me all OEM parts as well
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very happy wonderful customer service. Thank you Kaizen excellent service.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Car looks good, was done in a timely manner. Found some dents left that were not taken care of, and my check strap bolts were loose.
Customer Service - 4.5/5.0 -
Quick and responsive
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From the first day to the last day that I was in contact with you I felt attention towards me and the availability to satisfy my needs, thank you for your attention and professional work
Likely to Recommend - 5.0/5.0 -
definitely is professional work
Repair Quality - 5.0/5.0 -
professional work, good communication and finished the job on time
Customer Service - 5.0/5.0 -
professional work, good communication and finished the job on time
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was friendly, explained everything to where we understood, they were quick and did an excellent job. Thank you Kaizen