Kaizen - Arvada
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Tailgate on driverside is not flush. A few chips in the jam of the tail gate.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Fast, reasonable, courteous, professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the service response time. So far everything looks great.
Customer Service - 5.0/5.0 -
Very happy with the service response time. So far everything looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
recommended
Repair Quality - 5.0/5.0 -
completed on time and kept me inform about the progress
Customer Service - 5.0/5.0 -
very friendly and helpful
Returned Clean
My Experience - 5.0/5.0 -
Thank you very much! Kaizen was very fast getting my parts and getting my truck done in a timely matter. Debra Martinez
My Experience - 0.0/5.0 -
The repair itself turned out very well, but the shop had my car more than twice as long as estimated and failed to communicate along the way that they were having trouble securing the right part. Clear and open communication would have made all the difference. Also, text updates are a nice idea, but they don't replace human customer service, especially when there is a delay or a snag in the process.
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
The work was great, but the communication was terrible. They never called me when they had a parts delay, and they ended up keeping my car for 12 days.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Have used Kaizen since it was Manhke. I recognize the employees from previous service which is nice to see in a company. It speaks volumes when your employees have longevity
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Have always received good customer service, was patient with me and walked me through the process.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Satisfied with the work, just frustrated by delays not their fault.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work looks great!
Customer Service - 5.0/5.0 -
The work that was done looks great. They gave constant updates on the work being done, so I never had to wonder how things were going. They made it easy to keep track of what was happening with my car while it was in the repair shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff was professional and answered all the questions I had. The service was also timely.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I don't have a lot of experience w/ body shops but Kaizen certainly provided the service and professionalism I look for w/ any vehicle services I need.
Repair Quality - 5.0/5.0 -
Kaizen handled some major body work from an accident I was in. They seamlessly worked w/ the insurance company; from my perspective, the entire experience was very hands-off in terms of what I needed to do - they handled everything! They provided regular updates and made sure I was aware of the projected timeline. When I did get my car back, it looked brand new! I couldn't be happier w/ the work, professionalism, and overall experience. I'd highly recommend Kaizen!
Customer Service - 5.0/5.0 -
Great communication and regular updates. Everyone was very friendly, on the phone, in-person, and via text.