Kaizen - Arvada
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Took too dang long!!
Customer Service - 2.5/5.0 -
took too long
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Great job!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
No issue with work done, had to return due to torn valve stem on a tire that was replaced but nothing major
Customer Service - 0.5/5.0 -
Was notified by the shop that my car was almost ready and should be done at the end of the day or next day as there were only two cars ahead of me needing an alignment then mine would be done. After the second day had passed I texted the line the shop had been communicating with me on, with no response whatsoever even though I had gotten timely communications there before regarding status of my vehicle. I then had to call the shop for an update. This happened twice, as I checked in again the next day via text only to again be ignored until I called. I understand delays can happen and labor is short right now, but what upset me is the false expectation the shop created and then lacked accountability for when that expectation was not met. Especially when accountability is posed right on the wall as a “core value” at Mahnke. I had made plans that had to be cancelled based on that expectation the shop created. After getting my car back a week later, I then had to return to the shop again as all 4 tires were replaced and one of the valve stems got torn. Again, not upset about that so much as I understand accidents can happen, I just wanted to be made whole with a repair and a tire that holds air. However, when I went back to the shop, I was treated as if I had run over something or caused the issue and was being an inconvenience for wanting my car to be fully repaired. The woman said, “hope you didn’t run over a nail” so I showed her how if the valve stem was moved air rushed out, at which point she just got in my car and drive away without a word to the shop next door where the tires were mounted and balanced. So I walked over where she was talking with the man from that shop (since I had no idea what was happening or if I should follow her over) and she made a face and said something like “this is the guy” when I walked over. The gentleman at the tire shop got me taken care of quickly and was extremely friendly but the lady from Mahnke absolutely was not, she just walked off without a word. Overpromising and under delivering, combined with poor customer service, makes me certain I will not be using Mahnke again.
Returned Clean
Likely to Recommend - 4.5/5.0 -
A good location for nw Denver
Repair Quality - 4.5/5.0 -
The wait was long but beyond your control. Becky was very helpful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Becky was awesome
My Experience - 5.0/5.0 -
Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were very friendly and open. I had to go retrieve some things from my car at 1 point and they were happy to do that for me
Likely to Recommend - 5.0/5.0 -
This is the second time I have used this shop.
Repair Quality - 5.0/5.0 -
Repair was done quickly and with quality service.
Customer Service - 5.0/5.0 -
Everyone I spoke to was helpful!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for making the process all very smooth and easy. My car looks beautiful!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very satisfied with my recent experience of service I experienced at Kaizen Collision Center. My car was parked at King Soopers and upon leaving the grocery store I saw that someone had side-swiped my parked car and did damage the drivers side.No note on the windshield. Hit and run. I notified the managers at King Soopers. Nothing done to help there. I filed a police report and notified my insurance company. From my initial call for an appointment at Kaison I was helped work my way through the situation. I got the next available appointment and the staff there helped me through the process. Very knowledgeable and courteous. The estimate went smoothly, as did the actual repair work. I appreciated the text messages advising me of the progress. It was done on time that it was promised. Everything looked great. I got a ride from my home to pick it up. Great job.