Kaizen - Santa Maria

4.9 (2,618reviews)
98%
1104 West Betteravia Rd,  Santa Maria,  CA  93455

In operation 44 years.

We are the largest and most successful collision repair facility in the area. We are a premium quality auto body repair center designed and built with the express purpose of providing high-quality, cost-effective body repairs and painting to you, our customer. We are known for leading the industry in technological advancements and quality customer service. Our policies and standards are designed to provide you, our guest, with the best, most competent, courteous and professional service in the industry. Modern facilities, advanced equipment, craftsmen who care, factory-matched paint, and our satisfaction guarantee, all add up to satisfied customers. Let the experts here at Mainline Autobody help to provide you with satisfaction and peace of mind.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Kia
Nissan
Subaru

Reviews (2,618)

Customers say
Overall Customer Satisfaction
Customers consistently praise Kaizen Collision Center - Santa Maria for outstanding service quality, exceptional communication, and impressive timeliness. Many highlight that repairs were completed ahead of schedule, with vehicles returned looking brand new. The team receives high marks for professionalism, friendliness, and keeping customers informed through daily texts and calls throughout the repair process. Customers frequently mention the complimentary interior and exterior cleaning as a welcome bonus. Several customers noted they are repeat visitors and enthusiastic referrers. A few customers mentioned minor areas for improvement, including occasional paint touch-up misses, small parts not installed correctly, and isolated billing or parts concerns, as noted directly in their feedback.
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"... experiences Ive ever had with Kaizen. From start to finish, the entire process was smooth, professional, and stress-free. The team was incredibly helpful, communicative, ..." Read more
"Paint was perfectly matched and fit was precise."
"The level of skill, labor, and craftsmanship in their bodywork truly stood out—the truck looks like new again."
"The customer service was top notch. Seriously. 11 on a scale of 10. They are clearly rehearsed and thorough. Even ..." Read more
"... calling. They kept me updated every step of the way and my car was ready ahead of schedule looking good as new." Read more
"Promised Monday, finished the Wednesday before, five days early"
"... frustrating situation… They worked extremely hard to get my car done in a very timely manner since I was scheduled for major surgery in two days they were accommodating, ..." Read more
"... me informed throughout the entire repair process. Communication was clear, timely, and consistent, which made everything easy to understand and reduced any stress ..." Read more
"... again. The repairs were done in a timely manner. Great communication and always kept me updated with the status of the repairs." Read more
"... My car was finished sooner than expected, and the communication throughout the entire process was excellent. The work itself was perfect, and my car looks great! ..." Read more
"I was given a day by day progress report that was awesome. Thank you."

My Experience

Edwin is great! He really spent time on finding the right part my car needed. Excellent customer service!! I will always go to Kaizen for any body work my car needs! Thank you Edwin!

Likely to Recommend

Repair Quality

First, Edwin is great! Customer service is excellent. They did a wonderful job on my car. Great communication. Edwin kept me informed on the part. Will go back if I ever need them again. Highly recommend.

Customer Service

Excellent customer service.

Returned Clean

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

My Experience

Les agradezco por todo su buen Trabajo, y por la comunicacion continua por la atencion y el buen servicio cuetan con personal muy amable. De antemano muchas Gracias.

My Experience

Easy drop off and clear explanation of the process. Good communication throughout and easy pick up. Thank you.

My Experience

You got our car to us when we needed it.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Thank you so much to Edgar for recommending us.

Customer Service

Returned Clean

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Buenas tardes muy agradecida buen servicio y exelente trato sobre todo de Edwin muy amable

Customer Service

My Experience

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Repair Quality

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Gave 1st referral already!

Repair Quality

Jason, Andreas and Edwin were very professional while being very genuine, sincere, and speedy in their handling of my ongoing car trauma (my car has been in the shop over 10x since Jan 2nd of this year for different reasons, but mainly my darn bumper!!). It feels like I have my car back almost new again! I do have a question on my insurance. They are saying I am “at fault” for this situation. I’m going to give the boys a call and see if they can help with that. Truly, I cannot say enough good things about my experience with Kaizen and your staff. I felt genuinely felt heard and they did their best to accommodate my concerns. Great group of guys!! I feel like I made a couple of new friends! Special shout out to Jason for his extra care. One issue arose where it was not pointed out to me who would be my main contact and so a bit got lost in translation re: my windshield, but that was an extra request on my part. Kudos to all who made my car “mine” again. I’ve missed it and am very happy. I even gave my first referral out! Is there any reward program for referrals? Just curious Thanks again to all of you at Kaizen! Nobody likes dealing with car issues and they made it pain free (including dealing with insurance!) Thumbs up!

Customer Service

See my earlier comments

Returned Clean

My Experience

Great service with regular status updates.

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Returned Clean

My Experience

Amazing job, employees put in overtime to get my car back to me as they knew I was leaving in a few days to go out of state. Car looks fantastic. So appreciate this shop and team.

Likely to Recommend

I always recommend Kaizen to friends and family. Shop never disappoints.

Repair Quality

Shop is amazing. Knowing I was leaving the state in a few days, pushed repairs and had my car back to me in record time and repairs were exceptional.

Customer Service

Andres Sanchez took time to explain repairs and was very professional and personally concerned over getting my car repaired in a timely manner.

Returned Clean

My Experience

Courteous and professional service. Will recommend to anyone needing repairs.

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Returned Clean

My Experience

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Customer Service

My Experience

I had a great experience with Kaizen Auto Body. My car was finished sooner than expected, and the communication throughout the entire process was excellent. The work itself was perfect, and my car looks great! I really appreciate the professionalism and quality of service. Highly recommend Kaizen Auto Body!

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Customer Service

My Experience

They always deliver the best service. I’t as if the accident never happened

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Excelente servicio

Repair Quality

Excelente servicio 100% recomendado

Customer Service

Excelente