Kaizen - Flagstaff East
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
My Experience - 5.0/5.0 -
Excellent service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service! Thank you again.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m very pleased with my whole experience @ Kaizen (East.) Being here in Flagstaff, AZ on a travel assignment for work & needing to find a reliable collision shop. Well Liz and Family you met my high expectations. You promised me my car within one day,. Not only did you do that exactly but you also did a great job. Y’all cleaned the exterior & interior of my car & put a car emblem that I purchased myself minutes before I drove off. You all are Awesome & highly recommended by me. I’m blessed to know folks like you exist. Thank you!
My Experience - 5.0/5.0 -
Tom Voorhees is a great guy pleasant to work with
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Tom Voorhees is a great guy to work with he's a keeper
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
We are especially happy with the customer service. Lisa was very diligent keeping us informed with each step of the repair. The repair was completed with a high level of skill and perfection and completed ahead of schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I am very happy with customer service. The time line I wes given was met one day earlier than promised. I received near daily text updates on progress.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes most definitely
Repair Quality - 5.0/5.0 -
Everyone there was great I highly recommend this place to anyone in my situation. The work done is still to early to determine but for the time being, outstanding job and everything looks prefect.
Customer Service - 5.0/5.0 -
Communication was really good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Front desk assistance is questionable at best. Thomas is excellent.
Customer Service - 4.0/5.0 -
Reception is terrible. Thomas is excellent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tom was extremely nice and helpful! I felt like my car was safe in his hands!
My Experience - 5.0/5.0 -
I really like the care that was given to us as the customer. We were informed of everything that was done and the progress of the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They keep me informed of what was going on.
Returned Clean
My Experience - 5.0/5.0 -
Got backed into at work, damaged rear DS quarter panel. Repairs were completed quickly and look completely factory new. Everyone I dealt with was super chill.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like factory new. Super chill staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Painting could be done better
Repair Quality - 4.5/5.0 -
Didn't paint the whole trunk there were spots where look like tape took off paint
Customer Service - 4.5/5.0 -
It was good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excelente trabajo
Customer Service - 5.0/5.0 -
Excelente trabajo
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Courtesy goes a long way with me. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Timely and considerate.
Customer Service - 5.0/5.0 -
Courteous and generous care.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Liz? Was very helpful and went out of her way to make sure I got service asap. She even. Helped me on a Saturday!
Customer Service - 5.0/5.0 -
Quick but weird quality.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was friendly and very helpful. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen did an excellent job on my car repairs. Kept me informed when car parts were in and as soon as they came in they scheduled me to bring my vehicle in to get it repaired. Super friendly and great customer service. They also wanted were open on a Saturday and called me up to pick it up then cause they knew how much I wanted to get my car back. I appreciate all the help they did for me! Highly recommend them for any car repairs!!
Customer Service - 5.0/5.0 -
Super helpful and very professional