Kaizen - Flagstaff East
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication & willingness to help and go above and beyond for anything additional that I had asked about. It’s hard to find a good shop that doesn’t seem sketchy and deceiving, and Kaizen really did a great job with my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great. Communication was immediate and helpful. The shop even checked some additional things I had questions about. Overall, very satisfied.
Customer Service - 5.0/5.0 -
Communication and customer service was great. Better experience than I have had with most any other shop.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job guys!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair work was prompt and came out very nice. Our vehicle was cleaned inside and out. Would highly recommend Kaizen Collision Center.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent company! Super friendly and professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
repair work very good, level of service questionable at best
Repair Quality - 4.5/5.0 -
The quality was very good. Great job when they finally got the parts
Customer Service - 2.5/5.0 -
2 issues. First and foremost, I understand the possibility of finding additional damage as they assess. That happened in my case. The additional parts were ordered on a Monday and received the following Monday. I should have been given the option of paying additional shipping to get it to Krazen quicker. This total time at Krazen was 13 days and created unnecessary stress for my daughter during her final exams in her Senior Year in High School. A simple call to me giving me the option at my expense. The other issue was my original contact person was no longer employed at Krazen when I picked up the car. Lack of communication and concern for myself as their customer not good. The person who picked up the pieces was very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Can't answer that
Repair Quality - 3.5/5.0 -
They did an excellent job on the car but they did not do a very good job on the estimate and I have surgery coming up and now probably have to postpone it because the car was my only transportation I am disappointed in their company
Customer Service - 3.0/5.0 -
Disappointed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Hudson was helpfuland informative work took longer than I expected but that was not Kaizen's fault