Kaizen - Flagstaff East
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Although I didn’t have to pay anything (insurance coverage) the total was almost twice the original estimate and also took far longer. There were a couple of quarter size or dime sized spots that could have used touch up paint and I was surprised that they didn’t fix those as well. I appreciate that they vacuumed the car out before I picked it up.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have! 😊
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0 -
See time from estimate to repair work.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend the company hands down to a friend or a family member.
Repair Quality - 5.0/5.0 -
The office was very professional and customer service friendly. Very accommodating. They did an excellent job on my car and in a timely fashion. Very pleased and would recommend them to anyone. Rating a 5 star.
Customer Service - 5.0/5.0 -
Excellent work on my car.
Returned Clean
Likely to Recommend - 4.0/5.0 -
Only game in town
Repair Quality - 3.5/5.0 -
Kaizen people were very good, but there was a glitch which caused Kaizen not to notify me that parts had arrived for the repair for several weeks.
Customer Service - 4.0/5.0 -
They were fine.
Returned Clean
My Experience - 5.0/5.0 -
Car looks great like new again, your staff did a tremendous job and friendly helpful. Thanks again.
My Experience - 5.0/5.0 -
I appreciated the team working with my schedule and keeping me in the loop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done
Customer Service - 4.5/5.0 -
I called several times about the part, and one day was told “it’s here”…it had been over a week since my last call. I think you’re busy!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Could have done better to manage expectations about when vehicle would be scheduled for repair after signing paperwork.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Good work and kept me appraised of progress.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car feels new again !
Customer Service - 5.0/5.0 -
Everyone was very nice and patient ! They were very helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service. Very happy with the outcome.
Customer Service - 5.0/5.0 -
Very friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am pleased with the quality of the repair. It was also quicker than I anticipated!
Customer Service - 5.0/5.0 -
Friendly helpful staff!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely and I would certainly use this shop again.
Repair Quality - 5.0/5.0 -
Repairs were top notch and excellent customer service.
Customer Service - 5.0/5.0 -
Awesome customer service. Professional and polite.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very satisfied with time it took to repair my vehicle.
Customer Service - 4.5/5.0 -
Very satisfied. Was kept up to date about my vehicle weekly.