Kaizen - Flagstaff East
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a fine job in a timely manner
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Very nice people, I just don’t think anybody drive my truck like they said. The coolant thing was an indication of that and I was told they drove it around the area.
Repair Quality - 3.0/5.0 -
The owners are the best part about this experience, very friendly, very sweet. I was very understanding that it took a little over 6 weeks to get my truck back but initiating was told 2 weeks. I would rather just not be told a date at all in the beginning. The only other issue was they forgot to put coolant back in my truck after checking the radiator. I drove off and on the highway my engine started to overheat. Once home I looked and they have not put any back in, cost me $60 to refill since they were closed after I picked it up. All in all the customer service is good.
Customer Service - 5.0/5.0 -
Very friendly
My Experience - 5.0/5.0 -
Forgot to install hitch cover on bumper repair. Should have cleaned and protected black bumper parts that were not painted.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They dropped me off at the house and they picked me up even though they didn’t have a shuttle service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was friendly and professional. Had my car repaired sooner than expected! 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and professional. Had my car ready sooner than expected!
Customer Service - 5.0/5.0 -
Kept me informed about everything.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I couldn’t have gone to a better place this was my second time visiting kaizen. I’m pleased with the work and how fast it was done. They also took care of some work that was not well done from a previous collision center!! 10 out of 10 they left my Camry looking brand new!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Staff is pleasant but they need to commuicate better.
Repair Quality - 3.0/5.0 -
Had some issues with the lift gate being algined incorrectly. Brought my car back 3 times. It still isn't fix because they had to order new hinges. Apparently, State Farm doesn't authorize the hinges with the repairs. Anyway, staff is nice. I am just tired of going back there.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
100% will recommend.
Repair Quality - 5.0/5.0 -
I had never been in an accident before and didn’t know where to take my car. I’m so happy that my insurance gave me options and I choose Kaizen! They were fast and provided weekly check-ins while my car was in their possession. Definitely recommend!
Customer Service - 5.0/5.0 -
Totally satisfied. Answered my questions when I had them.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Will highly recommend to others
Likely to Recommend - 5.0/5.0 -
Have already spoken to others about great experience with Kaizen.
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
Super pleased with all involved...customer services excellent.
Returned Clean
My Experience - 5.0/5.0 -
They kept me informed on the progress of the repair. Always polite and answered questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for your great service and friendliness!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Short staffed and sometimes were not able to be reached.