Kaizen - Flagstaff West
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
My Experience - 5.0/5.0 -
Excellent job. Prompt service and helpful suggestions. Reasonable rates and great result.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and support. Would recommend to anyone. Thanks to Roque and crew for a job well done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Office staff professionalism and customer service is top notch! Repair quality was exceptional! I would certainly come back here...although that would mean I needed collision repair... Which of course is not something you wish for. But if it should happen, this is the place to go!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From the professionalism of the staff to the skill of the repair, I cannot say enough about this place. I must have drew a short straw and had my car ran into twice near my house I less than a year. The recent repair Kaizen did the work flawlessly. I cannot tell anything ever happened. Very impressed! Thank you for making my car look like new!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Anyone who needs assistance will be recommended to your company.
Repair Quality - 5.0/5.0 -
Amazing service! Very efficient which is much appreciated!
Customer Service - 5.0/5.0 -
Your front desk lady is very sweet and explains everything perfectly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Only reason I did not give a 10 rating is because I was told it would be done on frost and I did not get the call it was test until Monday. Good customer service, work looks great! Body lines all match up. Car looks brand new!
Customer Service - 5.0/5.0 -
Very welcoming, knowledgeable and quick to take care of us.
Returned Clean
My Experience - 5.0/5.0 -
Very friendly, professional and overall great experience.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Major parts and bolts missing off vehicle bumper. Wouldn’t have found that except wiring hanging down from underneath. Before accident wheel was aligned after repairs out of alignment. Took vehicle back in to Roque at Kaizen said he would make it right. Dropped off went back to pickup and they took off more major bumper parts said it wasn’t necessary and said can’t fix the alignment. While there Roque called Jeep parts and the guy confirmed that those parts are needed. Worst company/experience I’ve ever had.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
Sending all my friends with messed up cars there.
Repair Quality - 5.0/5.0 -
Kaizen was great. They went above and beyond. Even taking care of a few scratches and dings even though they weren’t near the other damage. Super wonderful to work with and super nice.
Customer Service - 5.0/5.0 -
The were amazing. Super nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, communication, and a very quality repair. Thank you!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Roque & his folks were terrific, knowledgeable abt my car model & the insurance claim process, efficient & organized, congenial. They went over and beyond their job by ferrying me home to wait while they finished up, & they washed & dried my car. The only glitch was they estimated that I would have my car on Friday, & they didn't finish until Monday, so I had to change my plans. I would not only go back, but I would (and have already) recommend them.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Good communication through the whole process and everything looks great. Efficient and professional!
Customer Service - 5.0/5.0 -
Good communication. Patient and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and did quality work, and kept in touch during the repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Truck still looks nice after all the touch ups.
Repair Quality - 4.5/5.0 -
I am glad that the front end bumper was replaced, lower wind finder, the top bumper guard and the passenger finder
Customer Service - 5.0/5.0 -
Was a quick and easy to respond for repairs and updates that were made in a weekly progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work , team and communications
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I know of none better. Naturally, prices are high, but that, I imagine, is the case everywhere else.
Repair Quality - 5.0/5.0 -
Excellent in every respect.
Customer Service - 5.0/5.0 -
Again, without peer.
Returned Clean
My Experience - 5.0/5.0 -
The General Manager Roque Canales made getting repairs made on my truck easy. He was very professional and personable. He explained every step to where I could understand it. The repairs were professional done, it doesn't look like there were any damages at all. The office and garage were very organized, staff were very easy to talk to. Thank you all for your excellent service.
Likely to Recommend - 5.0/5.0 -
I already told friends and family about it.
Repair Quality - 5.0/5.0 -
My truck looks brand new.
Customer Service - 5.0/5.0 -
The manager kept in contact with me on the progress of the repairs. Very polite and professional.