Kaizen - Flagstaff West
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Appreciated the great customer service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Cecelia was awesome and kept us informed about progress and work. The work was done much sooner and vehicle looks brand new. Wow!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From the receptionist to the technician everything was smooth. Communication and costumer service exceeded expectations. They did amazing work and truck looks brand new.
Customer Service - 5.0/5.0 -
As I said before I couldn’t have asked for better.
My Experience - 5.0/5.0 -
I would like to express my sincere appreciation for the excellent service I received at Kaisen Collision Repair. My experience began with Cecilia, who was incredibly professional and patient in answering all of my initial questions. When I arrived to drop off my vehicle, I was feeling unwell, and her kindness in offering me hot chocolate truly stood out. Furthermore, the repair team kept me well-informed throughout the entire process. I am highly satisfied with the quality of the work on my vehicle. I also appreciate the team's flexibility in allowing me to coordinate a pickup a few days after the repairs were completed. Thank you for the exceptional service.
Likely to Recommend - 5.0/5.0 -
"I had a wonderful experience at Kaizen Collision Center in Flagstaff. The staff, specifically Cecilia, went above and beyond to make me feel cared for during a very difficult time in my personal life. I was feeling sick when I came in, and she was so kind enough to offer me hot chocolate and truly made sure I was okay. On top of the incredible customer service, the crew did a fantastic job fixing my car. I’m so grateful for their professionalism and compassion. Highly recommend!"
Repair Quality - 5.0/5.0 -
"I had a wonderful experience at Kaizen Collision Center in Flagstaff. The staff, specifically Cecilia, went above and beyond to make me feel cared for during a very difficult time in my personal life. I was feeling sick when I came in, and she was so kind enough to offer me hot chocolate and truly made sure I was okay. On top of the incredible customer service, the crew did a fantastic job fixing my car. I’m so grateful for their professionalism and compassion. Highly recommend!"
Customer Service - 5.0/5.0 -
"I had a wonderful experience at Kaizen Collision Center in Flagstaff. The staff, specifically Cecilia, went above and beyond to make me feel cared for during a very difficult time in my personal life. I was feeling sick when I came in, and she was so kind enough to offer me hot chocolate and truly made sure I was okay. On top of the incredible customer service, the crew did a fantastic job fixing my car. I’m so grateful for their professionalism and compassion. Highly recommend!"
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
When I was told my vehicle was ready to pick up, I returned my rental after putting my stuff in my vehicle that every morning I saw both the manager and Steve and assumed that the insurance company had already taken care of everything because no one said anything when I came to pick up my vehicle after someone dropping me off. I was informed that I couldn’t drive out with my vehicle because it hadn’t been paid yet instead of them telling me that morning, when I dropped my stuff off, I was under the impression that the insurance company had paid them and everything was good. I found this to be very unprofessional and inappropriate.
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a very pleasant experience at Kaizen auto body, very friendly and we're very professional, will definitely return for any future needs for the vehicle's I own and most definitely will refer them to my family and friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The overall quality of the repair and the cleanliness at handover were second to none. The staff and the shop manager were fantastic to work with—they really listened to my situation and did everything they could to accommodate my very tight timeline. I’m especially impressed with how efficiently they handled the repairs despite the extent of the damage, and still managed to meet the estimated completion date.
Customer Service - 5.0/5.0 -
The overall quality of the repair and the cleanliness at handover were second to none. The staff and the shop manager were fantastic to work with—they really listened to my situation and did everything they could to accommodate my very tight timeline. I’m especially impressed with how efficiently they handled the repairs despite the extent of the damage, and still managed to meet the estimated completion date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Greg and Steve were great! They put up with all of my questions. I was updated frequently and the turn around was fast. And I love that they figured out a way to get rid of a pinstripe I hated and worked with me getting a new rack for my car. I would highly recommend Kaizen.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Hope it never has to happen again but if it does, will def use them again and refer whomever I can
Repair Quality - 5.0/5.0 -
Quick and easy
Customer Service - 5.0/5.0 -
Was always contacted with updates and timeframe
Returned Clean
My Experience - 5.0/5.0 -
Just perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely satisfied
Customer Service - 5.0/5.0 -
Perfect
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
These guys are the best. Thorough, reliable, courteous, and always on time. Very accommodating in every way. Second time using them and no surprises.
Customer Service - 5.0/5.0 -
Great people. Very business like.
Returned Clean
My Experience - 5.0/5.0 -
The staff were very friendly and helpful from the beginning to end of this process. I am very appreciative of the prompt responses and completion of the work.