Kaizen - Flagstaff West
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything looked very nice and like new. I appreciated not having to return my rental car myself.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All round great and professional service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you Kaizen…Ryan et al. Besides doing a great job bringing my Forester back to new condition, you guys really worked hard on all of the frustrating communication with ordering parts from the dealer, and running every change through the insurance. Thank you!
My Experience - 5.0/5.0 -
The team was incredible! Informative the entire time, listened to my needs and delivered a quality product. I will recommend them to anyone looking for their services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for a well done job on my truck, and cleaning it. I appreciate your customer service and your kindness.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The Staff was very friendly, very courteous, and very professional. The work was done in a timely manner and the work looked very well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for the consideration and great communication! I loved getting the updates such that I didn’t need to call you guys for the information.
My Experience - 5.0/5.0 -
Their customer service is exceptional and they have well skilled body technicians. It was so nice that they informed me every step of the way, through the repair process. The office girls are very kind and helpful. Kaizen did a great job making it look like it never happened! Thank you for making a stressful situation non-stressful!!
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend. They really care about their customers
Repair Quality - 5.0/5.0 -
I'm very happy with the repairs of my car. The office ladies were very kind, professional and informative. They have very skilled repair techs and staff. Great, stress free experience. I also appreciated getting updates on my car repair.
Customer Service - 5.0/5.0 -
Customer service was exceptional!!!!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The vehicle looks better now than before I crashed it!
Customer Service - 1.0/5.0 -
The ladies were nice, but I felt there was dishonesty going on. During the beginning, I was told at least twice that it would be done soon.For example, I was told, "It's heading to the paint shop" or "We are almost finished" and then I heard, "We have to pound the axle out with a power tool". This car should have been totaled by the estimator right away. Obviously. If you had told me at the beginning that it would take MONTHS to finish, and you weren't even sure you could do it, then I would have had the chance to take it elsewhere. I felt deceit.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Super happy with every aspect of Kaizen Collision Center from beginning to end!!! After doing an amazing job on the repair, they washed my car!!! MADE my day!!!