Kaizen - Fort Collins
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
There were some delays which was a bit frustrating But, when all was said and done I thought Kaizen stepped up. The quality of the work was very good!
Customer Service - 4.5/5.0 -
Everyone was respectful
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
They didn't do a good job.
Customer Service - 1.5/5.0 -
They didn't do a good job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
A couple process issues with insurance, but overall another top experience with Kaizen! It's our second time using you,cand great turn around and quality. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Kaizen employees at both the Loveland and Fort Collins location really excel at their field. They are experts in their knowledge of vehicles and the processes of evaluating, repair, etc. I really love how service-oriented they are. They are so dedicated to having great communication with their clients while handling their vehicles. That's so rare in this field!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I was recommended the shop and they did not do a good job whatsoever. Still not fixed
Repair Quality - 0.5/5.0 -
The whole process took twice as long as expected, and I’m still working with them because the paint is nowhere close to the match that factory had when I purchased the truck I was told they were talking to higher up to figure out a solution, but I have heard nothing, the bumper was painted in house. I was told it was factory painted. I wish I could just get the money and go to another location. This whole process has been ridiculous. The lady there is doing her best but the truck does not look good whatsoever.
Customer Service - 3.5/5.0 -
The main lady I spoke with did a good job of communicating, but the final product was not satisfactory
My Experience - 5.0/5.0 -
11 out of 10 stars! Fast, courteous & friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was nearly totaled from a big hail storm. Kaizen did an amazing job. Although the repair was extensive and took several weeks, Kaizen was very communicative and kept me in the know. The car looks like new now and was worth the wait!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Repairs made beautifully, However took a little longer than expected, Great Co Service
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
Inconsistent communications
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Satisfied! Thank so much for quick repair!!
Customer Service - 5.0/5.0 -
Thanks!
Returned Clean
My Experience - 5.0/5.0 -
Great job and fast service!
My Experience - 5.0/5.0 -
Very communicative and professional. Appreciate the care they took fixing my car.
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Trunk door seems to close a little differently than before. But overall looks good
Customer Service - 4.5/5.0 -
Mostly communication was good. A couple of times I was told I would get a call the next day and then didn’t get a call
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great, repairs were done in a timely manner, friendly and helpful staff, would recommend.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate the customer service and the text updates. Great overall experience.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I just picked the car up today and so far so good. Good communication and the work looks good at this point.