Kaizen - Fort Collins
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Rear hatch door does not close easily.
Customer Service - 5.0/5.0 -
Melissa was attentive and kept me informed of the repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Once again without repeating myself, I would NOT recommend anyone to your facility and especially because of the customer service and unprofessionalism I received and how they did NOT seem to take responsibility or be held accountable for anything or try to care at all and just saying that this is my problem and not theirs. Which is the complete opposite.
Repair Quality - 0.5/5.0 -
When I picked up my car no one said a thing about the huge crack in my windshield. I had to go back in and inform them and they acted surprised. Then they proceeded to tell me that there's nothing they can do when my car did NOT have a chip on the windshield when I brought it in. They tried to show me a photo which showed nothing. I did a thorough check of my vehicle prior to the day I had to drop it off on 3/5/2024 and I was outside when photos were taken. They simply blamed it on the weather change that caused the crack. My car was there for a month. Later the original paperwork was changed noting that there were chips on my windshield which is untrue and not put in to the original paperwork which is disturbing to me after I asked for the photos to be sent to me. I would appreciate a phone call from the owner or manager so that I can get this issue settled. The car was in your possession and you should be liable and fix the cracked windshield. Please do the right thing for the customer and take care of this. Please call me asap at 970-217-5397. Thank you, Joan The car was picked up on 3/25 and the paperwork was changed and notes were added stating I had chips in the windshield after the fact. Also on the notes it said I had front bumper damage which is also untrue. Why was this put in later? To cover so you wouldn't have to replace my front windshield? This whole thing is extremely frustrating and horrible customer service. I wish I never had brought my vehicle to this location.. I want a phone call to settle this.
Customer Service - 0.5/5.0 -
Read above comments. No one told me about the crack at all. Once I went back inside all they said was we can't do anything about that. No sorry, no nothing. Tried to show me a photo on their computer and wouldn't zoom in on the photo cause there was no small chip to begin with. Why wasn't a picture taken prior if there was? Why wasn't it stated on the original paperwork?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great quality. I have a couple questions but nothing super serious.
Customer Service - 5.0/5.0 -
Great customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I enjoyed the pleasant experience Very nice people 👍🏾
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent communication. Car was clean and they did the job. Spotless. Shoutout to Kim, Thea, and staff for excellent communication and quality of work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The area that was repaired looks great. Even better than prior to the accident! Great job
Customer Service - 5.0/5.0 -
Excellent communication from Kim, Thea, and Sean (I think it was Sean). All 3 kept me in the loop and answered all of My questions kindly
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car took forever but at no fault of the shop. Older car, hard to find parts, and surprises along the way BUT my car was well taken care of and is in better shape than before my accident. Thank you to everyone woohoo
My Experience - 0.0/5.0 -
There are multiple scratches on the bumper that were not there before we brought it in for repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was good. Very communicative!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks so much for all your hard work! The paint job and headlight look gorgeous.
Likely to Recommend - 5.0/5.0 -
I had a positive experience talking with everyone and the car looks great.
Repair Quality - 5.0/5.0 -
The part of the car that was repaired looks practically brand new.
Customer Service - 5.0/5.0 -
The ladies I talked with were kind and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Customer Service - 5.0/5.0 -
Cool people
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was fast and workmanship very satisfactory.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
My brother-in-law's father used Kaisen for his vehicle & was very pleased with the results. He gave us that recommendation... We would pass the same along.
Repair Quality - 5.0/5.0 -
Kaisen did a great job to get our vehicle back to its pre-accident condition.
Customer Service - 5.0/5.0 -
We where in communication with Kaisen, via texting, and updated weekly.