Kaizen - Fort Collins
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great!
Customer Service - 5.0/5.0 -
Great service. Thea is great
Returned Clean
My Experience - 5.0/5.0 -
-Very nice - everyone seemed so kind and Thea is the sweetest! -Found a used window for a good price -Fast completion once piece was located Thank you
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
I was not kept updated on the app or by phone call and had to call several times to get updates. everyone was very kind when i called though!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen did a great job on my car. The staff was so helpful. My car looks brand new.
Customer Service - 5.0/5.0 -
Great service Great Staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Would only recommend with caveat. Don't expect them to do the work when theysay. Ask when you drop it off when they REALLY plan to do the work.
Repair Quality - 4.0/5.0 -
Repair good, scheduling not great.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The body work is self is not bad, but the paint job is horrendous. Runs in the paint, spots that had been buffed but never repainted and somehow my driver side door had been painted even though there was no accident damage present.
Customer Service - 2.5/5.0 -
Everyone was very polite.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great experience
Repair Quality - 5.0/5.0 -
Looks brand new
Customer Service - 5.0/5.0 -
Everyone was really helpful
Returned Clean
Likely to Recommend - 2.5/5.0 -
Car looks great, but shop failed to keep me updated on the repairs and repair time.
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0 -
They did a great job!!!!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Wonderful service and quick turn around. I appreciate how communicative you all were as well. I would give a 10 rating, but my mirrors no longer go in when I lock my vehicle. This never was an issue before. I did call Kaizen earlier today and left a voicemail with this information. I am hoping there is something that can be done. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
My daughter is bringing in her car to get hail damage fixed. I was very happy with the service.
Repair Quality - 5.0/5.0 -
The car looks great and I loved how you informed me on the progress.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Exceptionally disappointed
Repair Quality - 1.0/5.0 -
The work is just OK, considering it took 6 weeks to get my car fixed and I was told 2 weeks I really expected the work to be perfect. It is not. The rear door is making noise and the gasket from the door is now torn, where is was not before. I see some scratches and dings that were not there before as well.
Customer Service - 0.5/5.0 -
Did not meet the time line I was quoted, it took an extra month with no explanation why except it's on the frame machine for weeks.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
They missed a significant scratch. They told me to bring it back in when they have ordered yet another part. I hope they make sure it goes on the insurance claim. Also, at the start of this they never attached my name or number to the paperwork of the claim. The guy who took photos for my estimate seemed really off and was walking around with his fly down. I called back weeks later after hearing nothing. They had lost my claim and had to scramble. Not a good impression of this business at all.
Customer Service - 2.0/5.0 -
They original guy they fired would be a zero. Following that I didn’t hear much communication. They said they called my husband, but they was absolutely no record of that call. They did not bother to ask if they had the right number. Even after I asked if they did, they didn’t check. When I came to pick up they car, they were nice enough, but I’m on my guard based on the first impression and lack of follow up.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best experience I've ever had!!