Kaizen - Fort Collins
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
My car was damaged in an accident and needed to be fixed. It took Kaizen 5 weeks to get my parts which was fine, you gotta do what you gotta do. But come to find out a week later after getting my car back, I had to pay out of pocket 1,700$ in extra repairs because these guys didn’t catch a problem that was very noticeable. I was out of vehicle for 5 weeks didn’t offer a loaner vehicle. I was able to get parts for my vehicle in 3 days.. when I picked my car up it had 20 miles till empty as well. I dropped it off with half a tank of gas. I won’t be referring this shop to anyone nor will I do business again. Seems they just need to be more organized and maybe hire some better mechanics.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Probably not honestly.
Repair Quality - 3.5/5.0 -
Overall pretty good. However the automatic roll down on my driver window no longer automatically rolls down (I have to hold it for the driver window) and a piece of plastics on the inside door handle area fell off (was broken and just fell off when I touched it). Besides that it was a good repair. Just a shame because none of the repair was the inside of the car.
Customer Service - 4.0/5.0 -
Overall decently good. Only thing was that it took three times telling them to contact me instead of trying to call my dad. They had taken notes on my phone number and that all communication would go through me and were still calling my dad while he was on a business trip to Africa and was unable to talk to them.
Likely to Recommend - 4.5/5.0 -
All in all, I think they did a great job.
Repair Quality - 4.0/5.0 -
Regular communication, which was positive, and thorough repair. They had some delay on the repair, and slight gap left on the right of the door. It is just cosmetic but not quite back up to pre-wreck form.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The staff was very friendly and helpful and the repair work was quite acceptable.
Customer Service - 5.0/5.0 -
Rosco was was very kind and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
very happy with the service and repair speed.
Customer Service - 5.0/5.0 -
very nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work!
Customer Service - 5.0/5.0 -
Rosco was great to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Top notch work!
Customer Service - 5.0/5.0 -
Kim and Rosco were great to work with!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Friendly service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service. Took care of all my concerns. The Volvo looks and runs great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
You guys did a really good job on my car so I’m very satisfied thank you
Customer Service - 5.0/5.0 -
Office staff nice, friendly ( Rodd help me for the most part he was always friendly