Kaizen - Golden
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication helped the extended timeline feel easy to accommodate. Thanks!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
Was told that they update you Tues and thru. In four weeks they only called when it was done. I called you and you would call back but never did.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
1. They kept my husband notified instead of me. It’s my car, I dropped it off, I paid for it, I gave them my information, but they only notified my husband, after I had asked them 3 times to please only notify me. 2. The receptionist was confusing. She would ask me questions that didn’t make sense and not be able to clarify. Things like: do you have 2 claims? Who is your adjuster? 3. The receptionists didn’t give confidence in the process. Like they would not be able to find the keys and would ask me what my car looked like. 4. Nationwide feedback. Same issue. You are writing to me and calling me my husband’s name.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would definitely recommend them and if had any body damage to my vehicles would use them again
Repair Quality - 5.0/5.0 -
This is a very good body shop
Customer Service - 5.0/5.0 -
They kept me informed on the progress of my car on a weekly phone call
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great quality work. Great staff with proactive updates. I would highly recommend them to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really appreciated the weekly updates
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
When the supply chain and labor problems are no longer with us, life will be better.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
The repair job was excellent; just getting it done was the problem
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
I was scheduled for one day, then told it could not be done at that time. The repair was then done a few weeks later while I was out of town for a week, but still did not get done for another week. I received a call it was finally done, but was told it would be another day for a quality control check.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
So happy to have my car back and it looks like it’s brand new. I think you so much and I am so excited having it back and I thank you very much, Mel.
Likely to Recommend - 5.0/5.0 -
When I get the cash to fix my bottom front fender, I will be bringing it back to you to have it repaired in 2019 I had a snow that covered a pothole and I cracked the bottom of the front fender
Repair Quality - 5.0/5.0 -
When I picked my car up, it looked so clean and almost so brand new thank you
Customer Service - 5.0/5.0 -
The updates were great and I appreciated it and the experience I had with the customer service
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They are the best from Start to Finish!
Repair Quality - 5.0/5.0 -
The level of Customer service is called above and beyond! From the day that I contacted them, they treated me like a person that had a need, instead of just a potential customer. Everyone was amazing, especially Nicki at the Front desk. She gave me weekly updates and gave me space to ask questions. Kudos to the crew that actually put my car back together. Beautiful!! They even leveled out my disheveled license plate, so you can't tell it was crumpled. Thank you all. I would and already have recommended them to my neighbors. They have been impressed as well!
Customer Service - 5.0/5.0 -
Amazing! Above and Beyond 10 * stars
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
The QC check missed something in the final steps, as the fender needed to be clear coated when I picked it up. Fortunately they were able to get the clear coating company out and apply it while I waited so I could take my vehicle home.
Likely to Recommend - 0.5/5.0 -
I would actively discourage people from receiving service here.
Repair Quality - 0.5/5.0 -
Clearly see the dents, poor sanding of fills causing protruding spots that were just painted over. Probably will start cracking and starring within a year. Painting tape, sanding paper trash left in the truck. Also took 40 days to complete with multiple promises of earlier completion that caused hundreds of dollars in additional rental car costs.
Customer Service - 1.0/5.0 -
People were nice, but I had to be the one to reach out to get service updates
Returned Clean
My Experience - 5.0/5.0 -
I have had Kaizen in Golden do outstanding auto body work on thee separate occasions. HIGHLY RECOMMENDED! This June 2023 they exceeded my already high expectations.