Kaizen - Golden
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
It took over 7 weeks to complete. It felt quite delayed and took a toll on our family. I do understand that working with insurance delayed some things BUT we already knew some items that needed fixing and parts were not ordered.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I would caution people about parts taking time, encourage them to ask questions and stop by to look at their vehicle if taking longer than a few weeks. It helps customer anxiety and frustration to have a visual and have someone take the time to explain. Make them feel important! Also I would caution that everyone is short of staff in Colorado so to be patient.
Repair Quality - 4.5/5.0 -
Aside from the uncontrollable issue of parts taking a long time to come in, overall satisfied with quality.
Customer Service - 5.0/5.0 -
Amazing. Ashley would update and answer any questions I had. If she didn't know the answer, she put me on hold to get it. Jerry was paramount in showing me what was left to fix on my car during an unplanned visit to the shop. Jerry also showed me in detail on the computer what was done, pictures being sent to insurance, etc. Well done. I think it helps customer anxiety when they are without their car for 8+ weeks. Hope employees understand people just need communication. Visuals help a lot.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks great. I appreciate all the hard work.
Likely to Recommend - 0.5/5.0 -
Wil never use Kaizen again.
Repair Quality - 3.5/5.0 -
Repair quality was fine. Everything else was horrible.
Customer Service - 0.5/5.0 -
Was originally told that repairs would take approximately 7-10 business days. After numerous delays I finally got my car back on the 18th business day. As a result, my car rental ended up costing way more than anticipated,
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took a little longer than expected but every delay was communicated to me without my having to call for updates which I appreciated. As far as the actual work on the car, fantastic job looks like it never even happened and the paint was spot on. Also, very classy touch to clean and detail the car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
nobody is perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The repair is fine, but I was very frustrated that my drivable car was kept in the shop for eight weeks. I made the appointment in October to bring my car in on December 15th. It was not touched until January 6th. I’m very frustrated. When this shop was Mahnke, they were very quick and efficient. We referred many friends in the past, but I will not be doing that now. I’m not impressed with this experience with Kaizen.
Customer Service - 2.5/5.0 -
The text updates were nice. I’d suggest including your phone number on the text.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Kaizen does very high quality work, very satisfied with the overall job. The job took substantially longer than they had initially estimated. That is my only complaint.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me informed of repair status and dealing with difficulty of obtaining parts. I have no complaints.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The quality of the repair is great. It just seems it took too long. I realize there is always a parts issue. . Thanks for the work.
Likely to Recommend - 3.0/5.0 -
Repair is excellent. Timing of repair was a hardship on us and those helping us. Many calls to Travelers to extend the rental time. There were at least 6 extensions.
Repair Quality - 5.0/5.0 -
Ben Rakus was so on top of our case that we felt very comfortable in our many conversation. Others on staff were also completely engaged with our inquires.
Customer Service - 3.5/5.0 -
Ashley communicated updates when updates were available.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
I'm giving a rating of 6. Kaizen had my SUV for a month (the damage was not severe) which I do understand was due to issues getting supplies delivered and of course understaffing. They didn't fill the window washer reservoir after replacing the damaged one. I am concerned about some rattling noises but will wait and see if they continue. The staff I dealt with were friendly although I left several messages for updates that were not returned.
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great painting quality.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Text messaging does not work
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Really appreciate the customer service. Easy to work with and went above and beyond to accommodate my situation. Definitely will recommend to others!