Kaizen - Grover

4.9 (1,493reviews)
100%
14540 GROVER ST,  Omaha,  NE  68144
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In operation 38 years.

Kaizen Collision Center is certified to meet the repair demands of the latest changes in automotive technology through OEM Certifications and I-CAR Training. OEM, Original Equipment Manufacturer, refers, not only to factory parts, but access to the up-to-the-minute collision repair information needed to make safe and proper repairs for all vehicle makes and models. Kaizen Collision Center repair and refinish technicians have earned the collision repair industry's highest recognized level of training. I-CAR Gold and Kaizen technicians take on-going training as soon as it becomes available. Kaizen Collision Center provides: Collision repairs, auto body paint, dent repairs, bumper repairs, frame repairs and full frame replacement, hail damage repair and paintless dent repair (PDR), and automotive glass replacement.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,493)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with many noting their vehicles looked brand new upon completion. Repairs were frequently finished ahead of schedule, which customers greatly appreciated as it also helped reduce rental car costs. Communication was a standout strength, with customers highlighting regular text and email updates that kept them informed throughout the repair process. The friendly, professional, and knowledgeable staff received high marks for making the experience stress-free and seamless. A few customers noted minor areas for improvement, including occasional miscommunication on update routing, a delay due to calibration issues, and one instance of an engine service light appearing after pickup. Overall, the vast majority of customers expressed strong satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... communication over the period of time my car was there - repairs great, detailed to perfection! Friendly & efficient front desk people! Great place for car repair!" Read more
"... efficiently and kept me updated throughout the repair. The quality of the work was outstanding—my car looks as good as new. The repairs were completed ahead of schedule, and ..." Read more
"The car looks brand new! And the service was amazing. Very friendly people. They communicated with us throughout ..." Read more
"The repair quality is top notch. My car looks like brand new."
"Yes! Car looked amazing inside and out."
"Kaizen was great. Great service and done 1 week early!"
"Very efficient and finished my car early. Thank you!!"
"My Nissan Murano is beautiful again & quicker than expected! Thank you!!"
"The job was done earlier than expected which saved me on rental cost."
"Delivered 3 days ahead of schedule."
"... The Kaizen-Grover team was easy to work with, and the communication was great every step of the way. Repairs were done quickly, and we were highly satisfied ..." Read more
"The entire process was explained to me in a very friendly understandable manner."
"Work done well and quicker than expected. Communication was excellent making the process easy."
"Great Communication Super Friendly Very fast and diligent Car looks brand new"
"I requested info sent to me and my wife and they kept sending it to my daughter even though I dropped off the car and filled out a sheet saying who and ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very professional and quickly done it looks great.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

10/10 The Kaizen-Grover team was easy to work with, and the communication was great every step of the way. Repairs were done quickly, and we were highly satisfied with the work and level of service provided. I will definitely recommend the Kaizen-Grover team to family and friends and would use their services again if ever needed in the future.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good finished work. GEICO sucks and we did the best we could. If I would happen to be in another accident where GEICO was the insurer, I’d hire a lawyer immediately!

Likely to Recommend

Repair Quality

Good repairs and on time. Helped me with GEICO claims short attempts!!

Customer Service

Great work and on-time

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very nice and accommodating. Was notified regularly on the status of my vehicle. Was finished before the projected date and the car looked brand new.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did great job on my vehicle

Likely to Recommend

Repair Quality

They did great job and car got done quick

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I always go to Kaizen! They are so easy to work with. Went in on Monday for my side mirror. They ordered the part and it was replaced that Friday! I didn’t even have to get a rental car.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We are completely satisfied with the completed work on our vehicle. The email communication could have been more thorough and aligned with the phone calls I was receiving along the way.

My Experience

Great Communication Super Friendly Very fast and diligent Car looks brand new

Likely to Recommend

Repair Quality

Took too long. Cost me money on a rental. No offer to offset the incurred rental fees.

Customer Service

Staff was friendly and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were great to work with I will use them in the future. They have gone above to help with some other issues. Thank you!! Paula Ryley

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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