Kaizen - Grover

4.9 (1,528reviews)
100%
14540 GROVER ST,  Omaha,  NE  68144

In operation 38 years.

Kaizen Collision Center is certified to meet the repair demands of the latest changes in automotive technology through OEM Certifications and I-CAR Training. OEM, Original Equipment Manufacturer, refers, not only to factory parts, but access to the up-to-the-minute collision repair information needed to make safe and proper repairs for all vehicle makes and models. Kaizen Collision Center repair and refinish technicians have earned the collision repair industry's highest recognized level of training. I-CAR Gold and Kaizen technicians take on-going training as soon as it becomes available. Kaizen Collision Center provides: Collision repairs, auto body paint, dent repairs, bumper repairs, frame repairs and full frame replacement, hail damage repair and paintless dent repair (PDR), and automotive glass replacement.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Nissan

Reviews (1,528)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The communication experience stands out, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is a recurring highlight, as repairs were frequently completed ahead of schedule, helping customers save on rental costs. Customers also commend the friendly, professional, and helpful staff interactions. A few customers noted areas for improvement directly in their feedback, including occasional calibration delays, inconsistent update routing, and minor unfinished touch-up work, but these were isolated comments amid overwhelmingly positive experiences.
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"Exceptional service from start to finish! The team was highly professional, kept me regularly updated on ..." Read more
"The service from beginning to end was excellent! Great communication over the period of time my car was ..." Read more
"The car looks brand new! And the service was amazing. Very friendly people. They communicated with us throughout ..." Read more
"The repair quality is top notch. My car looks like brand new."
"By far the best part. Great and thorough service! Employees were extremely kind and helpful"
"... work was outstanding—my car looks as good as new. The repairs were completed ahead of schedule, and the final cost matched the estimate with no surprises." Read more
"It was ready before they estimated… Which intern helped me cut down on the cost of my rental car… Very very ..." Read more
"The repairs were done really well and early."
"Work done well and quicker than expected. Communication was excellent making the process easy."
"Delivered 3 days ahead of schedule."
"Appreciated the text updates from an actual person and the parts pre-order to speed up the process once ..." Read more
"... The Kaizen-Grover team was easy to work with, and the communication was great every step of the way. Repairs were done quickly, and we were highly satisfied ..." Read more
"The entire process was explained to me in a very friendly understandable manner."
"I requested info sent to me and my wife and they kept sending it to my daughter even though I dropped off the car and filled out a sheet saying ..." Read more
"... satisfied with the completed work on our vehicle. The email communication could have been more thorough and aligned with the phone calls I was receiving ..." Read more

Likely to Recommend

Repair Quality

The air conditioning works great, the car looks amazing, and I love how clean it was returned to me. Thank y'all a bunch!

Customer Service

No complaints! Received regular updates.

My Experience

My Experience

Kaizens did a great job on my truck. Seth and Madison were polite, professional and very easy to work with. They kept me informed on my repairs and Kaizens completed my truck before the expected date. It was a good experience.

Likely to Recommend

Kaizens does fine work.

Repair Quality

Very friendly, professional and appear to really care about their workmanship and the customers satisfaction.

Customer Service

Excellent

Returned Clean

My Experience

Fast, friendly customer service and worked with me to get the cost down.

Likely to Recommend

Repair Quality

I’ve had several vehicles repaired at Kaizen and I’ve been extremely pleased with them every time. They kept me up to date on the progress of the repairs and usually ahead of schedule. All repairs have been excellent and looked brand new. I highly recommend their services.

Customer Service

My Experience

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

My Experience

They respected my time. They were very efficient and completed the repairs quickly and on time. Everyone was friendly and very helpful

Likely to Recommend

The work was high quality. Repair was done quickly. Everyone i delt with was very helpful

Repair Quality

The repair was completed within a day . Everyone was friendly and helpful. The repair looks good . No issues. I will return when body work needed in future

Customer Service

Everyone was helpful, friendly and respectful of my time

My Experience

The work is impeccable. The staff were extraordinarily kind.

My Experience

Job was done in a week, everything looks great and the staff I dealt with were friendly and professional.

Likely to Recommend

Repair Quality

Everything was professionally done as well as the staff.

Customer Service

Everyone was great

Likely to Recommend

They were excellent. I will keep their number handy

Repair Quality

Nice, polite, courteous and told me what was wrong with the car from the car accident.

Customer Service

Always kept informed which I appreciated

Returned Clean

My Experience

Awesome

My Experience

Likely to Recommend

Repair Quality

Service was great!!!

Customer Service

Seth and Madison were great!!!

My Experience

Thanks Maddison and Seth. Great customer service! Friendly, kind and helpful.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great job

Likely to Recommend

Repair Quality

Great job

Customer Service

Seth is great

My Experience

Great workmanship. Good Communication regarding the work status. Friendly staff and estimator.

Likely to Recommend

Repair Quality

Excellent job. Friendly staff. A+ grade for Seth.

Customer Service

Likely to Recommend

Highly recommended

Repair Quality

I'm very satisfied and grateful with this repair. Right after the claim process started, the girl from the repair shop called me to schedule an appointment. She was very proactive, extremely friendly, and approachable. When I brought my car in, the staff immediately checked the damage to the vehicle, and they were very thorough and careful. Then it was fixed in just four days, which made me really happy. The whole process was simple, fast, and efficient, and the quality was top-notch - the paint and bodywork looked just like new. So I would definitely recommend this repair shop to anyone looking for car repairs. And once again, thank you so much.

Customer Service

🙏🍺🎁thank you so much

Returned Clean

My Experience

Appreciated the text updates from an actual person and the parts pre-order to speed up the process once the vehicle was in your possession.

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Repair Quality

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Repair Quality

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My Experience

It looks and drives great!

Likely to Recommend

Repair Quality

Very professional job! I’m very happy

Customer Service

Returned Clean