Kaizen - Council Bluffs

4.9 (1,550reviews)

98%

(712) 256-8100

1328 35TH AVE, Council Bluffs, IA 51501

98%

See Photos

1328 35TH AVE
Council Bluffs, IA 51501

Get Directions Website Email

About Kaizen - Council Bluffs

See Photos

1328 35TH AVE
Council Bluffs, IA 51501

Get Directions Website Email

In operation 38 years, 19 years at this location.

Kaizen Collision Center is certified to meet the repair demands of the latest changes in automotive technology through OEM Certifications and I-CAR Training. OEM, Original Equipment Manufacturer, refers, not only to factory parts, but access to the up-to-the-minute collision repair information needed to make safe and proper repairs for all vehicle makes and models. Kaizen Collision Center repair and refinish technicians have earned the collision repair industry's highest recognized level of training. I-CAR Gold and Kaizen technicians take on-going training as soon as it becomes available. Kaizen Collision Center provides: Collision repairs, auto body paint, dent repairs, bumper repairs, frame repairs and full frame replacement, hail damage repair and paintless dent repair (PDR), and automotive glass replacement.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (1,550)

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Newest
Rating

1,314 Customers Rated

5 Stars

73.9% Complete

(1146)
4 Stars

6.4% Complete

(99)
3 Stars

1.8% Complete

(28)
2 Stars

1.2% Complete

(19)
1 Star

0.4% Complete

(6)
< 1 Star

1% Complete

(16)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. Paint matching, bodywork craftsmanship, and attention to detail receive high marks across numerous reviews. Communication is a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. Customers also frequently commend the friendly, professional, and welcoming staff. Complimentary interior and exterior cleaning surprised and delighted many customers. A small number of customers noted areas for improvement, including occasional paint matching concerns, delays beyond promised dates, and incomplete repairs at pickup, as mentioned directly in their feedback.

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Service Quality
Timeliness
Communication

"The quality and workmanship is perfect. Looks brand new!"

"Like brand new! Paint match is flawless, she looks just as beautiful as she did when she came home the first day."

"Super friendly! Got my car done sooner than expected and the work was excellent! Thank you so much!"

"On every step of the process your team was great! You were quick to get me in, get an estimate, and ..." Read more

"... Ive received. Nice and easy people to work with. Work was high quality and came with a warranty." Read more

"... appointment to begin the repair on Wednesday, and had my car back on Friday. It looks fantastic. All of the staff members I encountered were friendly ..." Read more

"The estimate for the fix was 2 weeks and it was finished in 1 week. We are very pleased with the work and the great ..." Read more

"My cart was down a lot sooner than they said and it looked very well and they did a very good ..." Read more

"Was expecting a possible 2 week repair. Drop my vehicle off on Monday & had it back on Friday"

"The truck was in the shop for 22 days. Was only suppose to take 2 weeks. Was in the shop much longer than anticipated."

"Every 1-2 days I was receiving some kind of update."

"Car was ready ahead of schedule. They kept me updated along the way so I could make arrangements with rental car company. Great service!"

"Communication with vehicle update was outstanding! 5 STARS ⭐️⭐️⭐️⭐️⭐️"

"Work was good, communication could have been better. I was told it would take 2-3 days and and took 10. ..." Read more

"Messages from them came through late time stamps sent to the service rep to prove it. They would claim they ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication