Kaizen - Council Bluffs

4.9 (1,603reviews)

98%

(712) 256-8100

1328 35TH AVE, Council Bluffs, IA 51501

98%

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1328 35TH AVE
Council Bluffs, IA 51501

Get Directions Website Email

About Kaizen - Council Bluffs

See Photos

1328 35TH AVE
Council Bluffs, IA 51501

Get Directions Website Email

In operation 38 years, 19 years at this location.

Kaizen Collision Center is certified to meet the repair demands of the latest changes in automotive technology through OEM Certifications and I-CAR Training. OEM, Original Equipment Manufacturer, refers, not only to factory parts, but access to the up-to-the-minute collision repair information needed to make safe and proper repairs for all vehicle makes and models. Kaizen Collision Center repair and refinish technicians have earned the collision repair industry's highest recognized level of training. I-CAR Gold and Kaizen technicians take on-going training as soon as it becomes available. Kaizen Collision Center provides: Collision repairs, auto body paint, dent repairs, bumper repairs, frame repairs and full frame replacement, hail damage repair and paintless dent repair (PDR), and automotive glass replacement.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Honda

I-Car

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Website

Reviews (1,603)

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Rating

1,355 Customers Rated

5 Stars

73.7% Complete

(1182)
4 Stars

6.5% Complete

(104)
3 Stars

1.7% Complete

(28)
2 Stars

1.2% Complete

(19)
1 Star

0.4% Complete

(6)
< 1 Star

1% Complete

(16)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. Many highlight the interior and exterior detailing as a delightful surprise. Communication is a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, as vehicles were often completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including occasional paint matching concerns, delays beyond initial estimates without proactive communication, and isolated instances of incomplete repairs at pickup. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.

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Service Quality
Timeliness
Communication

"The quality and workmanship is perfect. Looks brand new!"

"Like brand new! Paint match is flawless, she looks just as beautiful as she did when she came home the first day."

"Repair 100% perfect. THE DETAILED INTERIOR!! 100000% NOT EXPECTED AND SUCH A FABULOUS SURPRISE!"

"Fantastic experience. Seamless process throughout. Knowledgeable and friendly staff. Without hesitation I would take ..." Read more

"... Ive received. Nice and easy people to work with. Work was high quality and came with a warranty." Read more

"... appointment to begin the repair on Wednesday, and had my car back on Friday. It looks fantastic. All of the staff members I encountered were friendly ..." Read more

"The estimate for the fix was 2 weeks and it was finished in 1 week. We are very pleased with the work and the great staff."

"Car was ready ahead of schedule. They kept me updated along the way so I could make arrangements with rental ..." Read more

"Was expecting a possible 2 week repair. Drop my vehicle off on Monday & had it back on Friday"

"The truck was in the shop for 22 days. Was only suppose to take 2 weeks. Was in the shop much longer than anticipated."

"Communication with vehicle update was outstanding! 5 STARS ⭐️⭐️⭐️⭐️⭐️"

"You kept me in the loop the entire time and you went above and beyond to make sure I understood everything."

"Went above and beyond expectation in keeping me informed all the way through the process. Did a very nice job ..." Read more

"Work was good, communication could have been better. I was told it would take 2-3 days and and took 10. ..." Read more

"Messages from them came through late time stamps sent to the service rep to prove it. They would claim they called ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication