Kaizen - Las Vegas West
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The car looks so great! Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair job was excellent. It was professionally done and I can’t even tell that it was damaged. Great job. Thank you!
Customer Service - 5.0/5.0 -
Everyone was very polite and professional
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The damage on my car was fixed and work looked great. Unfortunately my sensors stopped working when I picked up my car and I had to bring it back the next business day. Kaizen was able to address the issue and I was on my way.
Customer Service - 4.0/5.0 -
I had a couple issues with customer service. I was told while booking with Kaizen I would have a rental and Enterprise would pick me up. When I arrived the reservation was not made and I was told that was for my insurance company to do. I did wait longer than need to pick up my car after the work was completed because I did not receive a phone call, voicemail or automated notice my car was completed. I verified they had my phone number correct and they did.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was great. They made this horrible process as easy for me as possible.
Customer Service - 5.0/5.0 -
Great communication
My Experience - 5.0/5.0 -
I am very impressed by the whole experience, from customer care, phone calls, facilitating my car rental process to the quality of the car repair. I really appreciate y’all !!!!
My Experience - 5.0/5.0 -
Excellent customer service from Chris and Mel they were very kind and helpful! My car looks amazing! Chris said it would be done Friday and it was! I found that absolutely shocking in Las Vegas! Great customer service! I will write a review on Google as well!. Also your detailer cleaned my car up beautifully. My windows are even clean on the inside.! Love it! Thank you!
My Experience - 5.0/5.0 -
The team was professional and kept us posted on the progress along the way. The car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There were still some scratches on the repaired area but overall looks good
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly, courteous staff. Both Stephany (guest service rep) and Chris (estimator).kept me posted every 1-2 days. They also returned my calls promptly. Chris assured me that they would take care of my car and have it back within a week which it was. The office was neat and organized. Upon picking up my car , I noticed that the front bumper which was one of the areas repaired was slightly loose and had a small gap. Chris pushed it in. The next day it seemed to have slipped a bit perhaps 1/4”- 1/8”. I called the office and let me come in. Chris noticed it, too, and brought back in the shop. Apparently, there was a clip that was supposed to be adhered to it. Looks fine now. Thank you!
Likely to Recommend - 5.0/5.0 -
Absolutely.
Repair Quality - 5.0/5.0 -
Although the repairs took a few days longer than I would’ve expected, the finished results made it ok. And so did having a rental in the meantime. I’d go with their services again if needed.
Customer Service - 5.0/5.0 -
They were friendly, responsive, and accommodating.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very happy with the service I received from the first day I was there to when I finally picked up my vehicle.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Awesome job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication, great service and even got a wash and wax on my car. Definantly happy 😊
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and quick! Thank you Chris for being extremely reliable and responsive. Great work!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work and customer service! Thank you 😊