Kaizen - Lompoc

5.0 (1,464reviews)

99%

(805) 735-6456

501 N 8th St, Lompoc, CA 93436

99%

See Photos

501 N 8th St
Lompoc, CA 93436

Get Directions Website Email

About Kaizen - Lompoc

See Photos

501 N 8th St
Lompoc, CA 93436

Get Directions Website Email

In operation 16 years.

Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

Honda

I-Car

Scion

Toyota

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Website

Reviews (1,464)

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1,257 Customers Rated

5 Stars

78.8% Complete

(1153)
4 Stars

4.9% Complete

(72)
3 Stars

1.2% Complete

(18)
2 Stars

0.5% Complete

(7)
1 Star

0.3% Complete

(5)
< 1 Star

0.1% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new after service. The team received high marks for professionalism, friendliness, and keeping customers informed at every stage through texts, calls, and emails. Numerous customers highlighted how seamlessly insurance coordination was handled and appreciated the added convenience of shuttle and rental car drop-off services. Repairs were frequently completed ahead of schedule, and the complimentary vehicle cleaning was a pleasant surprise for many. A few customers noted isolated concerns such as incomplete repairs upon pickup, unfamiliar noises post-service, and needing to follow up for status updates, as mentioned directly in their feedback.

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Service Quality
Timeliness
Communication

"... service and professionalism from start to finish. The work itself was phenomenal! I will NEVER look anywhere else for body repair work. This shop ..." Read more

"... job got done faster than quoted, and best of all, the repairs were effing amazing! Transportation to and from the shot was also provided which made dropping ..." Read more

"Very professional and payed attention to all details , they also cleaned out my car a little which was ..." Read more

"Staff is friendly, efficient and thorough. Their coordination with the insurance provider was ..." Read more

"... 2004 Mazda Rx8 is lightning yellow, a unique color. Kaizen did a flawless color match on their flawless door and fender repair. I am the original owner of ..." Read more

"... employees were nothing less than premium service with me. My car was done 3 days early and they came and picked me up so I could get my car back before the ..." Read more

"... through the whole process. Excellent service and repairs were done sooner than expected. Very happy with the amazing service!!" Read more

"... explanation of services were clear and easy to understand, the job got done faster than quoted, and best of all, the repairs were effing amazing! Transportation ..." Read more

"Despite the difficulty of the work and getting parts for an older vehicle the vehicle was ready as scheduled."

"Our vehicle was ready a week earlier than expected. Nice job!"

"... encountered. Their professionalism was top notch, and they kept me notified of my repairs every step of the way. Even when the estimated date was extended, ..." Read more

"... up so I could get my car back before the weekend. I love the text communication with each stage my car was at. My car looked great when I got it. ..." Read more

"Great communication and the car looks like nothing ever happened. Very happy with my experience at this ..." Read more

"They let me know every stage of the vehicle completion, which I really like"

"I appreciate the thorough communication throughout the whole process. My car looked and felt great after repairs. Very ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication