Kaizen - Lompoc
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Customer service was outstanding. Everything was explained step by step as to what was going on with my car. There was consistent communication with me through texts and phone calls. They took care of all my needs. I would HIGHLY recommend. Alex went above and beyond in helping.
Likely to Recommend - 5.0/5.0 -
I would highly recommend
Repair Quality - 5.0/5.0 -
Very satisfied with a partnership and professionalism shown. They were within their projected range and consistently let me know when and why there was a delay. Well run organization
Customer Service - 5.0/5.0 -
I was completely satisfied with the customer service. They communicated with me often, and let me know everything that was happening on a regular basis. Highly professional and would recommend
Returned Clean
My Experience - 5.0/5.0 -
Great job, specially on giving updates as they were completing the work required on the vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
If I ever need it again, I will for sure return the Kaizen
Repair Quality - 5.0/5.0 -
I had an excellent experience at Kaizen Collision. The staff was polite, prompt, caring, and attentive. There was plenty of communication so I felt well informed. The service was fairly quick. My car looks amazing.
Customer Service - 5.0/5.0 -
The staff was polite, prompt, caring, and attentive. There was plenty of communication so I felt well informed and taken care of.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks again for your help and support during this difficult period
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service. well experience in body shop. Very professional and they deliver on time. 5/5 would recommend to other people
My Experience - 5.0/5.0 -
Everyone that I dealt with was prompt, courteous, and competent. The best experience I’ve ever had with a repair facility. I would recommend you to anyone and you were recommended to me by a friend who is very satisfied as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Excelente service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate how professional and helpful the staff was and my car looks great!
My Experience - 5.0/5.0 -
Alex was very thorough. He kept me fully informed every step of the way. I appreciate the attention.
My Experience - 5.0/5.0 -
Excellent work! I am very happy with the results and the quality of the repairs. Thank you to the Kaizen team!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks wonderful! And the alignment feels good. I am very satisfied and happy with the results!
Customer Service - 5.0/5.0 -
I had a very positive experience with the customer service at Kaizen. The staff are great at explaining, communicating, and facilitating my repairs. They also helped me by handling the rental car return when I picked up my vehicle, which was great, really made it easy for me. :)
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did such a wonderful job on my car I would totally take all my cards there from now on and also recommend them to all my friends and family
My Experience - 5.0/5.0 -
Great and friendly service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome friendly and professional service!!!
Customer Service - 5.0/5.0 -
Awesome!!!
Returned Clean
My Experience - 5.0/5.0 -
Extremely good work if you didn't know the accident happened the repair work looks just like the rest of the truck and I know where the damage was I even I cant tell it ever happened very happy all around Sam
Likely to Recommend - 5.0/5.0 -
They were incredibly friendly and highly knowledgeable, making the experience stress-free.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Martha, Alejandro and the whole Kaizen Collision staff went above and beyond in fixing our vehicle. They had excellent customer service, and repaired the vehicle faster then estimated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I can’t be more pleased with your friendly staff and the magnificent work your team did on my truck.. and the timely manner in which my truck’s work was completed. I will refer anyone I know to your business if in need of auto body work. Thank you, so much, from a very satisfied customer.. Candace Poquette.