Kaizen - Lompoc
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Kaizen did outstanding body repair work on my Equinox and presented it to me shiny clean and meticulously detailed. It looks new! Their Practice of text notifications was reassuring. I give them five stars.
My Experience - 0.0/5.0 -
Over 4 months, are you kidding me , a very painful experience to say the least
Likely to Recommend - 0.5/5.0 -
Was fed constant miscalculation throughout the repairs
Repair Quality - 2.5/5.0 -
Although the car works great and it took 4 x too long to get it I’m happy with the results but believe there was incompetence in evaluating the damages as it had aftermarket parts and no one had the ability to recognize the damage
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I only bring my vehicle to Kaizen. Unfortunately when I have to get it repaired. Everyone is very nice and treated me with respect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Alex is an outstanding representative for Kaizen. He was very helpful in providing information, professional and friendly. It was a great experience and I appreciate his efforts in getting my car back to me quickly without compromise to quality!
My Experience - 5.0/5.0 -
I appreciate the work. It looks good to me. One concern that doesn’t affect me is method of payment. If you charge a fee for credit cards, that would drive me to go somewhere else in the future. Thanks again.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone there is very communicative and polite. I felt very involved and secure in the repair process. The work done is amazing, it's like new! So greatful to have you in my home town.
My Experience - 5.0/5.0 -
Everyone was courteous, professional and friendly! The work on my car was perfect and done ahead of schedule! I will recommend Kaizen to my friends! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer service and quality work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a great experience with Kaizen from start to finish. They were very attentive to keeping me updated as repairs were being done. I had no worries during the entire experience. Andres handled keeping the rental car company in the loop as well. I will be recommending the shop to everyone I know. Thank you for the great experience. Connie Sullivan
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I felt well informed about the status of my vehicle. The body work was excellent and the customer service was efficient, courteous, and friendly.
Likely to Recommend - 5.0/5.0 -
I would definitely recommend Kaiser Collision to others. The work was done well and the customer service was excellent.
Repair Quality - 5.0/5.0 -
I felt the work accomplished went above and beyond my expectations as well as excellent, flexible, courteous customer service.
Customer Service - 5.0/5.0 -
Again, their customer service is courteous, flexible, efficient, and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was done right on my car. It may have taken a little extra time to repair but the repairs were done correctly. The only thing I would like to double check on is my cars alignment. I noticed my steering while is a little to the left when driving. Other than that, everything was done beautifully. Thank you guys.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done
Likely to Recommend - 5.0/5.0 -
Overall great experience
Repair Quality - 5.0/5.0 -
Great work repairing the damage
Customer Service - 5.0/5.0 -
Great customer service