Kaizen - Santa Maria
In operation 44 years.
We are the largest and most successful collision repair facility in the area. We are a premium quality auto body repair center designed and built with the express purpose of providing high-quality, cost-effective body repairs and painting to you, our customer. We are known for leading the industry in technological advancements and quality customer service. Our policies and standards are designed to provide you, our guest, with the best, most competent, courteous and professional service in the industry. Modern facilities, advanced equipment, craftsmen who care, factory-matched paint, and our satisfaction guarantee, all add up to satisfied customers. Let the experts here at Mainline Autobody help to provide you with satisfaction and peace of mind.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The repair was minor, and competed as promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The business has excellent communication, and this results in having my expectations 100% met.
Customer Service - 5.0/5.0 -
excellent communication from beginning to end.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is the second time that I have used Mainline Kaizen body shop in Santa Maria. They do a fantastic job, and I would never have a reason to use anybody else in the area.
Customer Service - 5.0/5.0 -
Good communications. I always felt as if I was being kept up to date.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
I understand "quality of the repair" to be only the actual repair, and NOT the admin process.
Customer Service - 1.5/5.0 -
I would have rated this a 1, but the C/S manager was helpful at the very end.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
Friendly
My Experience - 5.0/5.0 -
Very pleased with the service I’ve received from Mainline Auto body. I appreciated how communicative they were with me. I was able to receive updates throughout the whole process.
Likely to Recommend - 5.0/5.0 -
Very pleased with the staff and service.
Repair Quality - 5.0/5.0 -
I appreciated how communicative travelers insurance was with me. I felt informed and that this was an easy process.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mainline was incredibly professional, attentive, and informative. They guided me through the whole repair process for my truck and made everything super easy in the wake of a stressful event. They understood how much my truck means to me and worked very hard to bring it home in a super timely Fashion. I could not be happier! Thank you Mainline ❤️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Upon arrival, Tobin and Darren were incredibly helpful. Even though it was closing time when the tow truck came with me and my car, they were patient and welcoming. Tobin was especially helpful communicating with me over the next 6 weeks during repairs. I also appreciate how clean the facility is - even the restrooms. I've had my car back only 24 hours, and I'm hopeful it will all run smoothly after so much damage.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is the second time we have used Mainline Kaizen. I don’t see a reason to try anybody else, because they do great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff at Mainline Auto has excellent customer service! They made sure my parts were in before dropping off my vehicle and only took two days for repairs! Tobin took care of everything from coordinating my car rental and taking care of my insurance paperwork. I really feel like the staff goes out of their way to make sure things run as smoothly as possible. I couldn't be happier with my experience and highly reccommend Mainline Auto for my future car repairs. They get ⭐️⭐️⭐️⭐️⭐️ from me! Alisha
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
So far I’m happy with the repair! I’m sure it will hold up. I wish you’d wait a few weeks prior to polling customer on repair.
Customer Service - 4.5/5.0 -
Follow-up could be better however, Tobin replied promptly to my messages.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very kind and informative
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service! Jeep looks great, thank you very much!
My Experience - 5.0/5.0 -
Thank you for the great customer support & constant updates while my car was being repaired. I am extremely pleased with all of the repairs as well! Thank you!