Kelley Auto Mall Body Shop

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

I would have given a 10 but there was a slight discrepancy on the price. It would have been 542 total which would have included at least a couple hours of Labor however they did it in 45 minutes and I was still presented with a bill for $542 . So I pressed them on it and they did the right thing and they only charged me around $300 and some dollars which I thought was fair other than that the experience was actually a complete 10 and I was very happy.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Easy, courteous and quality job!

Repair Quality - 5.0/5.0 -

Staff was fantastic. Tools like text and email made experience that much easier. Timeline was much quicker than initially expected but job looked solid. Thank you!

Customer Service - 5.0/5.0 -

Team was awesome! Courteous and quick! Had the rental car ready to go with communication at Enterprise.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great people, kind, considerate, and extremely helpful.

Likely to Recommend - 5.0/5.0 -

Absolutely

Repair Quality - 5.0/5.0 -

Professional, courteous, efficient, and very helpful each Kelley employee demonstrated these features. And Monica was the best.

Customer Service - 5.0/5.0 -

Again highly helpful and kept me up-to-date on the status of my vehicle.

Returned Clean

My Experience - 5.0/5.0 -

Chad and his team did a great job.

Likely to Recommend - 0.5/5.0 -

Unless job is completed correctly we will not be recommending Kelly and we will have to let All-State know also.

Repair Quality - 2.5/5.0 -

Touch up on truck was not complete. Original estimate included touch up of stone chips and front bumper. Only front bumper was painted, we pointed that out and they brought out touch up paint and touched a few spots. Chips on front of truck wasn't touched and a few others. Finally was able to take through wash on Monday and was able to see what was missed

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Great job. No proof of ever having damage.

Repair Quality - 5.0/5.0 -

It’s look like I just bought it. Good job I’m very pleased. N

Customer Service - 5.0/5.0 -

They were very friendly and very helpful. Thanks a lot.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

Poor communication that led to lack of trust. Different excuses for delay as I spoke to various people. One person told me they discovered concealed damage and had to reach out to my insurance company. I had a 2 inch scratch. Another person told me the tech broke something trying to disassemble the door. Very disappointed.

Customer Service - 1.5/5.0

Likely to Recommend - 1.0/5.0 -

I have talked to others and learned they had similar experiences, from poor customer service and coming back for repairs not fully addressed to won't take their vehicles there at all.

Repair Quality - 1.5/5.0 -

Radio hasn't worked right since replacement of the shark fin antennae; although it was working before the repairs. Took the car in again and was told a new one would be ordered. Haven't heard anything for 2 weeks.

Customer Service - 1.5/5.0 -

The information kept changing from one time to the next, and between people (how long it would take for the repairs, whether pick-up service was available, etc.). One person said they would pick up my car on a certain day, but no one did. I called to follow up and left a message, but my call wasn't returned. When I did finally speak with someone, I was told they don't do that.

My Experience - 5.0/5.0 -

I appreciated the responsiveness of the employees and their friendly attitude. You are really great. Christie

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great, fast, friendly service!!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Yes !! Will differently recommended !!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work. Great customer service. Kudos to the staff

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

Distance from here

Repair Quality - 5.0/5.0 -

I thought it was way to expensive for no than was damaged.

Customer Service - 5.0/5.0 -

I answered but it seems to not go through

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything looks new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would let you work on my mountain bike. Horrible the way I was treated. Y’al should be ashamed.

Repair Quality - 0.5/5.0 -

I was lied to by the staff responsible for repairs. I found flaws in the paint, colors that didn’t come close to matching. Damage to my remote start, mud flats that weren’t relaxed fro the accident, was given a loaner vehicle to drive after I returned it fir the second time that was not safe to drive, had trash left throughout including a dirty snot rag and lights that didn’t operate correctly, and I found drill shavings inside the fuel tank door, which indicated raw metal exposed on the new bedside panel not protected by paint. This area uncovered would be damaged by rust due to lack of attention to detail by Kelly’s Auto Body entire staff. Progress reports were given to me with incorrect information. Return dates were not verified between technicians and office clerks. This has been the worst experience I’ve ever dealt with involving a vehicle repair. I would never advise anyone to do business with you. Never. I’ve considered taking this to my Allstate agent for review of the charges and itemized bill. I’ve also considered seeking legal action s as

Customer Service - 1.0/5.0 -

Same response as before

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Still can see one small are near dent

Customer Service - 5.0/5.0

Returned Clean