Kelly Collision Center

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Grill ornament could not be found by Kelly for my SAAB

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0 -

The repair work was great, I didn't enjoy the "customer service".

Customer Service - 0.5/5.0 -

When I made the appointment for my repairs I was told by Diane that it would take 5 days. I dropped of my car on 7/8/19 and expected it back on 7/12/19. I had to rent a car (which I was paying for until I could figure out if the other insurance company would pay). I called on 7/12 to find out when my car would be ready, Tyson told me it was not ready and that it would be ready on 7/24. This was quite upsetting; he said they found substantially more damage and it would cost a lot more money. I asked WHY no one called to tell me this; no one had an answer. I mentioned how unacceptable this was and the fact that I personally was paying for a rental was an issue. Tyson later called me back to tell me they could have the car ready on 7/17. I called on 7/17 to find out what time I could get my car; Diane told me she'd call me back. I waited 3 hours and 20 minutes, no return call so I called back. I was told it

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Part was replaced but replaced part was scratched. But this isn’t worth losing my car another 3 days.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would never recommend this place to anyone i wish i could have had my car fixed at toyota but gieco said this was the best place to go well they were wrong

Repair Quality - 0.5/5.0 -

The entire time my car was at this shop I was given no calls with updates I had to call and then wait to hear what was going on my with car. The service was terrible and the front desk guy Tyson had no idea what he was talking about and i never felt like my car was in good hands.

Customer Service - 0.5/5.0 -

Terrible nobody knew what was happening with my car and would have to call me back within 20minutes to an hour to let me know

Returned Clean

My Experience - 0.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I will never recommend to my friend to fix his car there terrible jobs

Repair Quality - 1.5/5.0 -

Worse

Customer Service - 1.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

Had to keep calling for updates, was never contacted first. Was told many different dates when car would be done. When pick up day finally came I arrived and paperwork was still not done. Had to wait 30 minutes even though I wasn’t paying.

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Skip and his team get the 10. The VW mechanics on whom Skip has to rely get no better than a 5!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Repair seems great but they scratched my left rear quarter panel during repair

Customer Service - 2.0/5.0 -

The woman who helped me since the moment I called Nissan was very hard to work with would jump to conclusions with out asking me questions accused me of trying to illegally get compensated for the accident. All she needed to ask was whose fault was the accident and she would not have had to accuse me of insurance fraud. Then wasted my time having me come to Nissan told me my rental was up. Then told me the car she was giving me was only good for a week and then I’d be careless. While she was on her tangent I kept calm and called insurance and they said I was all set with rental and that she needed to just send proof of backordered part to show need for rental. Which she never did. And when I got off phone she decided to tell me I could’ve kept the car from Nissan till Jan. I did not engage her inability to efficiently deal with this issue. I took my keys and nicely left.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys did a great job with the repairs and the office were equally as good.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

Work was great, office sucks.

Repair Quality - 3.5/5.0 -

The car looks great, did a good job on the repairs, your office staff needs some serious training.

Customer Service - 1.5/5.0 -

From the moment you call, the woman who answers sounds irritated and put out that you are somehow interrupting her to make a call. They make NO EFFORT to do what you ask. I gave my cell number as a means to reach me, MULTIPLE times, could they use it? Not once, instead left messages on my home machine, and always addressed them to my daughter who had the accident, BUT THE CAR BELONGS TO ME. No matter how much you ask for a detail as to what's going on, they won't give it to you, when there was a supplemental charge, they only spoke with my insurance company when I wanted to know what other damage the car had. The office just sucks, and its too bad because the car came out nice, and I won't use you again unless you fix that mess.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

It is the only place to go

Repair Quality - 5.0/5.0 -

Car looks like brand new

Customer Service - 5.0/5.0

Returned Clean