Ken Garff Body & Glass - Downtown

4.9 (4,318reviews)

97%

(801) 526-1870

20 East 900 South, Salt Lake City, UT 84111

97%

See Photos

20 East 900 South
Salt Lake City, UT 84111

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

About Ken Garff Body & Glass - Downtown

See Photos

20 East 900 South
Salt Lake City, UT 84111

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

At our dealer-owned collision center, quality isn’t just a goal — it’s our standard. As part of a trusted dealership network, we repair vehicles according to strict manufacturer specifications using factory-approved tools, equipment, and repair procedures. We are proudly OEM Certified in: Acura, Honda, Ford, Hyundai, Jaguar, Land Rover, Nissan, Subaru, Tesla, Volkswagen, and Volvo. These certifications ensure your vehicle is repaired to factory standards — protecting advanced safety systems, structural integrity, warranty coverage, and long-term value.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

Honda

I-Car

Jaguar

Land Rover

Mercedes-Benz Elite

Nissan

Subaru

Tesla

Volkswagen

Volvo

Call

Website

Reviews (4,318)

Sort By:
Newest
Rating

4,094 Customers Rated

5 Stars

77% Complete

(3326)
4 Stars

10.6% Complete

(458)
3 Stars

2.8% Complete

(123)
2 Stars

1.6% Complete

(71)
1 Star

0.7% Complete

(31)
< 1 Star

2% Complete

(85)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its exceptional service quality, professional repairs, and outstanding communication. Many highlighted the seamless coordination with insurance companies, making stressful situations much easier. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness was frequently commended, with many repairs completed ahead of schedule. The welcoming waiting area, complimentary Uber rides, and vehicle cleaning were appreciated touches. A few customers noted areas for improvement directly from their comments, including occasional communication gaps near repair completion, minor delays due to parts availability, and isolated cleanliness concerns upon vehicle return.

Select to learn more

Service Quality
Timeliness
Communication

"From start to finish professionalism was amazing! They gave me a schedule kept me updated and actually ..." Read more

"... because I wanted the OEM part, which they ordered. The windshield came quickly, and the installation was flawless." Read more

"Windshield replaced. I am happy and grateful for the professional job. Everything is watertight, clean, and undamaged. Great job!"

"... such as car rental while my car was in the shop. Fought for the right parts to repairing my car back to original. I am so satisfied to select the Ken Garff Body and ..." Read more

"Repairs were great, fixed everything that I needed and they did so quickly. I was very surprised and excited to see that it was ..." Read more

"They Took me in at 10:00 am. They said it wouldn't be ready until 4:00 m.... They were done at 12:00 noon... I was extreamly happy and absolutely thrilled. ..." Read more

"Great service. ahead of schedule and under estimate"

"I was impressed with how quickly my car was returned to me."

"It was 3 days late. No rental... Not good."

"... technicians didn't perform test. Delayed to Dec 29. Two delays from promised date." Read more

"Your communication skills as fantastic and kept us apprised of the situation. And the actual work on the vehicle ..." Read more

"Stayed in communication and got the work done promptly"

"The repair got done in a reasonable time. Communication was constant. They communicated directly with the party responsible for the damage instead of making me play ..." Read more

"Very communicative. Updated me as needed."

"I called multiple times for updates and was told my car was on the back burner for weeks. Nobody reached out to me."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"From start to finish professionalism was amazing! They gave me a schedule kept me updated and actually ..." Read more

"... because I wanted the OEM part, which they ordered. The windshield came quickly, and the installation was flawless." Read more

"Windshield replaced. I am happy and grateful for the professional job. Everything is watertight, clean, and undamaged. Great job!"

"... such as car rental while my car was in the shop. Fought for the right parts to repairing my car back to original. I am so satisfied to select the Ken Garff Body and ..." Read more

"Repairs were great, fixed everything that I needed and they did so quickly. I was very surprised and excited to see that it was ..." Read more

"They Took me in at 10:00 am. They said it wouldn't be ready until 4:00 m.... They were done at 12:00 noon... I was extreamly happy and absolutely thrilled. ..." Read more

"Great service. ahead of schedule and under estimate"

"I was impressed with how quickly my car was returned to me."

"It was 3 days late. No rental... Not good."

"... technicians didn't perform test. Delayed to Dec 29. Two delays from promised date." Read more

"Your communication skills as fantastic and kept us apprised of the situation. And the actual work on the vehicle ..." Read more

"Stayed in communication and got the work done promptly"

"The repair got done in a reasonable time. Communication was constant. They communicated directly with the party responsible for the damage instead of making me play ..." Read more

"Very communicative. Updated me as needed."

"I called multiple times for updates and was told my car was on the back burner for weeks. Nobody reached out to me."

Paul (Volvo owner) reviewed 9/3/26

The work was done well and timely. I couldn’t ask for more.

Jennie was great to work with. She handled scheduling and all paperwork smoothly.

Robert (Tesla owner) reviewed 9/3/26

The best service from a body shop I have ever had! Everyone as very pleasant to work with and very upfront with the charges no surprises.Recommandations given were on the spot! Will take my business there anytime! Will recommend Ken Garff body shop to anyone that needs body service for sure! Came in clutch!!

Charlotte (Audi owner) reviewed 9/2/26

Keri (Subaru owner) reviewed 9/2/26

Got great service

Friendly staff

Jenny (Land Rover owner) reviewed 8/31/26

Erin (Honda owner) reviewed 8/31/26

Gerald (Volvo owner) reviewed 8/31/26

Brad (Volvo owner) reviewed 8/31/26

Emma (Jeep owner) reviewed 8/31/26

Awesome team and service

Anonymous (Toyota owner) reviewed 8/31/26

They did good work, but I had to reach out to them 2-3 times at the beginning to inquire about the status and if it was getting approved by insurance, etc. once the repair was in motion things went smoothly And they finished ahead of schedule.

David (Land Rover owner) reviewed 8/28/26

Tyler Evans is a top tier employee. Excellent customer service, assured that my heated windshield wouldn’t be damaged and just genuinely kind.

Xavier (Toyota owner) reviewed 8/26/26

I appreciate the quality of your technicians, and attention to detail of the work. If ever I need more work done to my truck. Your shop will top of my list.thank you for the job well done.

Travis (Ford owner) reviewed 8/24/26

Nolan (Land Rover owner) reviewed 8/24/26

Live in Montana so likely N/A

Glass looks great. Scheduling and appt was a great experience. Appreciated the uber ride to and from the glass shop.

Shayna (Land Rover owner) reviewed 8/21/26

Tyler was wonderful at communicating, professional, and prompt in completing the windshield repair (which makes a huge difference as I was waiting with a one year old)

Laura (Acura owner) reviewed 8/21/26

Brenna (Honda owner) reviewed 8/20/26

Cord was super helpful in explaining the work being done and checking in on progress while my car was in the shop. Team did a great job repairing my car!

Philip (Lincoln owner) reviewed 8/20/26

Total professionals. Great communication every step of the way

Leslie (Honda owner) reviewed 8/20/26

Highly recommended

Great service, professional, attention to details

Excellent customer service, from initial bid to scheduling work, to final install

Jacob (Hyundai owner) reviewed 8/19/26

Top of reviews

Advanced Body & Paint

5.0 626 reviews
2015 W 3500 S
West Valley, UT 84119
Valley Collision 300 West

4.9 1,687 reviews
2521 South 300 West
South Salt Lake, UT 84115
West Valley Collision Repair I...

4.9 1,596 reviews
2236s 2700w
West Valley City, UT 84119

view more shops in: Salt Lake City | 84111

Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Ken Garff Body & Glass - Downtown

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Ken Garff Body & Glass - Downtown

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,318)

4,094 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 3.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?